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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Sports Fashion, a leading retailer in sports fashion and outdoor gear.
- Benefits: Enjoy 25% off products, exclusive discounts, and access to wellbeing resources.
- Why this job: Kickstart your career with opportunities for growth and development in a dynamic team.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Access to internal courses, discounted gym memberships, and volunteer opportunities.
The predicted salary is between 20000 - 30000 £ per year.
Overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is a place to be if you are motivated by progression and interested in developing your career.
Role and company context: JD Sports Fashion is a leading omni-channel retailer in sports fashion, outdoors and gyms, with colleagues working across multiple retail fascias in many markets. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 company since 2019.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Collaborate with other sales assistants and team members to achieve store targets.
Role Objectives and KPIs
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive key KPIs including, but not limited to, Units, Conversion, ATV, and UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock on the shop floor is fully replenished.
Skills And Experience
- A positive attitude towards a fast-paced, customer-focused retail environment.
- An ability to view challenges as opportunities for personal and career development.
- Confident interpersonal and communication skills with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off in-store and online on a range of JD Group brands (e.g., JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts from partnered retailers and access to wellbeing resources through TELUS Health.
- Health cash plans, counselling services, and wellbeing support.
- Internal development courses and access to apprenticeships and accredited qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks and opportunities to volunteer with JD Foundation.
- Incremental Holiday Allowance.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Retail
Referrals increase your chances of interviewing at JD Sports Fashion by 2x
Chester, England, United Kingdom
#J-18808-Ljbffr
Store Colleague - General employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - General
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JD Sports Fashion. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking sharp and aligned with the brand's style. This not only shows respect but also gives the interviewers a glimpse of how you'd represent the store.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Store Colleague - General
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to an exceptional shopping experience.
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our values and the responsibilities of the Store Colleague position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JD Sports Fashion
✨Know the Brand
Before your interview, take some time to research JD Sports Fashion. Understand their values, product range, and what sets them apart in the retail market. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Sales Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle queries and resolve issues professionally, as this will resonate well with the interviewers.
✨Demonstrate Your Sales Acumen
Be ready to discuss how you've driven sales in previous roles or how you would approach upselling and cross-selling products. Think of specific strategies you could use in-store to exceed sales targets, as this aligns perfectly with the role's objectives.
✨Emphasise Teamwork and Flexibility
JD Sports values collaboration among team members. Share instances where you worked effectively in a team and how you adapted to changing situations. Being flexible with shifts and showing a positive attitude towards challenges will make you stand out as a candidate.
