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- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Sports, a leading omni-channel retailer with a global presence.
- Benefits: Enjoy 25% off products, health benefits, and personal development opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Great career progression and access to exclusive discounts and training.
The predicted salary is between 24000 - 36000 £ per year.
JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with a global presence. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 company since 2019. This role supports the company’s strategic goals of being people-led, innovative and customer-focused, delivering operational excellence while identifying growth opportunities.
Overview
Sales Assistant to play a vital role in delivering an exceptional shopping experience for customers. There are opportunities for career development and progression within the group.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
Contribute to achieving or exceeding the store’s monthly sales target. Drive KPIs including Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets and maintain a high Net Promoter Score. Ensure stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer-focused retail environment.
- Ability to view challenges as opportunities to develop skills and advance career.
- Confident interpersonal and communication skills with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We offer benefits to support employees, including:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts from retail and hospitality partners via TELUS Health benefits platform, including access to counselling and digital health resources.
- Health cash plans and a range of internal development courses.
- Access to apprenticeships and accredited qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Opportunity to join colleague networks, volunteer and contribute to JD Foundation initiatives.
- Incremental holiday entitlement and ongoing personal development opportunities.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Retail
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Store Colleague - Full Time - ASHTON employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Full Time - ASHTON
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JD Sports and its values. This will help you connect with the team and show that you're genuinely interested in being part of their customer-focused culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle customer queries or upsell products. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. It shows that you respect the company and are ready to represent them professionally on the shop floor.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Store Colleague - Full Time - ASHTON
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Store Colleague role. Highlight your customer service experience and any relevant skills that align with our values at JD Sports. This shows us that you’re genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re considered for all the exciting opportunities we have at JD Sports.
How to prepare for a job interview at JD Sports Fashion
✨Know the Brand
Before your interview, make sure you research JD Group and its values. Understand their commitment to customer service and how they position themselves in the sports fashion market. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Store Colleague, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can demonstrate your ability to handle queries and resolve issues professionally during the interview.
✨Highlight Your Sales Experience
Be ready to discuss any previous sales experience you have, especially in a retail environment. Talk about how you’ve met or exceeded sales targets, and share specific strategies you used for upselling or cross-selling products. This will show that you understand the importance of driving sales in the role.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, opportunities for career development, or what a typical day looks like for a Store Colleague. This shows your enthusiasm and helps you determine if the role is the right fit for you.