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For Companies At a Glance
- Tasks: Be the friendly face of JD Sports, delivering top-notch customer service and driving sales.
- Company: Join JD Sports, a leading global retailer in sports fashion with a vibrant culture.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and personal development opportunities.
- Why this job: This role offers career growth, a dynamic environment, and the chance to make a real impact.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Opportunities for apprenticeships and volunteering to support community initiatives.
The predicted salary is between 18000 - 30000 £ per year.
Overview
Join to apply for the Store Colleague – Full Time role at JD Sports Fashion.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We aim to be the leading global omnichannel retailer in the sports and outdoor industry and value being a people-led, innovative and customer-focused organisation that delivers operational excellence while identifying new areas of growth as part of day-to-day objectives.
Role Overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers opportunities for career development and progression.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role Objectives and KPIs
- Contribute to achieving or exceeding the store\’s monthly sales target.
- Drive KPIs including Units, Conversion, ATV, UPT, and maintain a high Net Promoter Score.
- Achieve upselling or cross-selling targets.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer-focused retail environment.
- The ability to view challenges as opportunities to develop skills and career.
- Confident interpersonal and communication skills, thriving in social customer engagement.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% on a large range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts from partner brands and access to TELUS Health benefits platform (counselling services, digital health and well-being advice).
- Health cash plans and access to a wide range of internal development courses.
- Access to apprenticeships and accredited qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, initiatives that drive positive change, and opportunities to volunteer with JD Foundation.
- Incremental holiday allowance.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Retail
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Store Colleague - Full Time employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Full Time
✨Tip Number 1
Familiarise yourself with JD Sports' product range and current promotions. This knowledge will help you engage customers effectively and demonstrate your enthusiasm for the brand during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer queries or complaints in the past. This will highlight your ability to provide exceptional service, which is crucial for this role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. JD Sports values employees who can adapt to various shifts, so emphasising your willingness to work weekends and holidays can set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for sports and fashion during your conversations. Sharing your personal interests and experiences related to these areas can help you connect with the team and show that you're a great fit for the company culture.
We think you need these skills to ace Store Colleague - Full Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Store Colleague position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service or achieved sales goals in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JD Sports Fashion
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. JD Sports values a positive attitude, so let your passion for sports fashion shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to engage with customers and resolve their queries professionally, as this is crucial for the Store Colleague role.
✨Know the Brand
Familiarise yourself with JD Sports and its product range. Being knowledgeable about the brand will show your commitment and help you answer questions more effectively, especially regarding sales and merchandising.
✨Be Ready for Teamwork Questions
Since the role involves working closely with other sales assistants, be prepared to discuss your experience in teamwork. Share specific instances where you collaborated successfully to achieve store targets or improve customer experiences.
