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- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Sports, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and personal development opportunities.
- Why this job: Be part of a dynamic team focused on growth, innovation, and customer satisfaction.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Opportunities for career progression and access to apprenticeships available.
Join to apply for the Store Colleague – Edinburgh Airport role at JD Sports Fashion
4 days ago Be among the first 25 applicants
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of Sports Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and is a FTSE100 company since 2019. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be part of this success, you will aim to embed our strategic goals of being a people‑led, innovative, customer‑focused organisation that delivers operational excellence while identifying new growth opportunities.
Role overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in‑store devices, offering the full product range, and maximizing opportunities for add‑on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross‑sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well‑organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive additional KPIs, including Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promotor Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast‑paced, customer‑focused retail environment.
- Ability to view challenges as opportunities to develop yourself, your career, and learn new skills.
- Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a wide range of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well‑being advice via TELUS Health.
- Health cash plans.
- Wide range of internal development courses for personal and professional growth.
- Access to apprenticeships & accredited qualifications – earn while you learn and gain nationally recognised qualifications (England only).
- Discounted Gym memberships at JD Gyms.
- Colleague networks for sharing experiences and supporting positive change initiatives.
- Opportunities to volunteer and contribute to JD Foundation.
- Incremental Holiday Allowance.
- Staff discount on JD Group and other brands within the organisation.
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Store Colleague - Edinburgh Airport employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Edinburgh Airport
✨Tip Number 1
Familiarise yourself with JD Sports' product range and current promotions. This knowledge will help you engage customers effectively and demonstrate your enthusiasm for the brand during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer queries or complaints in the past. This will highlight your ability to provide exceptional service, which is crucial for this role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and holidays, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of JD Sports if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Store Colleague - Edinburgh Airport
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Store Colleague position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet sales targets and provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at JD Sports Fashion and how you can contribute to their goals of being customer-focused and innovative.
Showcase Your Interpersonal Skills: Since the role requires strong communication and interpersonal skills, include examples in your application that demonstrate your ability to engage with customers and work effectively in a team environment.
How to prepare for a job interview at JD Sports Fashion
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. JD Sports is looking for enthusiastic individuals who are passionate about customer service and retail, so let your personality shine through!
✨Know the Brand
Familiarise yourself with JD Sports' product range and brand values. Being able to discuss their latest collections or promotions will demonstrate your genuine interest in the company and its offerings.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you provided excellent customer service or resolved a challenging situation. Be ready to share these stories during the interview to showcase your skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about career progression opportunities or how the team collaborates to achieve sales targets. It shows you're engaged and serious about the role.