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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Group, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Enjoy 25% discount, health plans, and access to personal development courses.
- Why this job: Be part of a dynamic team and grow your career in an exciting industry.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Opportunities for volunteering and contributing to positive change within the community.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross‑sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well‑organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promotor Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
A positive attitude towards a fast‑paced, customer focused retail environment. An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills. Confident interpersonal and communication skills who thrives in social situations through engagement with customers. Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Thank you for your time #JD
#J-18808-Ljbffr
Store Colleague employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Get to know the company! Research JD Sports and its values. When you walk into that interview, show us you understand our mission to be a leading global omnichannel retailer. It’ll impress us and help you stand out!
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different customer scenarios. We want to see how you’d greet customers and resolve queries, so being prepared will give you an edge.
✨Tip Number 3
Dress the part! Make sure you’re looking sharp and in line with our brand. First impressions matter, and we want to see that you can represent JD Sports professionally right from the get-go.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our customers. A positive attitude can really make you stand out.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences that match the Store Colleague role. Highlight any previous retail experience or customer service roles you've had, as this will show us you're a great fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Use bullet points if necessary to make your key achievements pop!
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures it gets to the right people quickly and helps us keep track of all applications efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at JD Sports Fashion
✨Know the Brand
Before your interview, take some time to research JD Sports and its values. Understand their commitment to customer service and how they aim to be a leading global omnichannel retailer. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Store Colleague, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your ability to engage with customers and resolve queries effectively during the interview.
✨Highlight Your Sales Experience
Be ready to discuss any previous sales experience you have, especially in a retail environment. Talk about how you've met or exceeded sales targets and any strategies you used for upselling or cross-selling products. This will show that you understand the importance of driving sales in the role.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team culture, opportunities for career development, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
