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For Companies At a Glance
- Tasks: Deliver top-notch customer service and drive sales in a vibrant retail environment.
- Company: Join JD Sports, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and development courses.
- Why this job: Be part of a dynamic team and grow your skills while making customers happy.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Great opportunities for career growth and personal development await you!
Overview
Store Colleague role at JD Sports Fashion.
Established in 1981 with a single store in the Northwest of England, JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. The company aims to be the leading global omnichannel retailer in the sports and outdoor industry, with a people-led, innovative and customer-focused approach that provides operational excellence while identifying new areas of growth as part of day-to-day objectives.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPIs
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer-focused retail environment.
- Ability to view challenges as opportunities to develop yourself, your career, and learn new skills.
- Confident interpersonal and communication skills with comfortable engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through the benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks and opportunities to volunteer and contribute to JD Foundation.
- Incremental Holiday Allowance.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Retail
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Store Colleague employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JD Sports. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the Store Colleague role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking sharp and in line with JD's style. It’s a retail job, so showing that you understand the brand’s aesthetic can really impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and retail.
Tailor Your Application: Make sure to tailor your application to the Store Colleague role. Highlight any relevant experience you have in retail or customer service, and don’t forget to mention how you can contribute to our sales targets and customer satisfaction!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the JD Sports family!
How to prepare for a job interview at JD Sports Fashion
✨Know the Brand
Before your interview, make sure you do some research on JD Sports Fashion. Understand their values, products, and what sets them apart in the sports fashion industry. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Customer Service Focus
Since the role is all about providing exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you can contribute to maintaining high Net Promoter Scores and achieving sales targets.
✨Show Your Team Spirit
Collaboration is key in retail, so be prepared to talk about how you work well with others. Share instances where you supported your team or contributed to achieving a common goal. This will highlight your ability to fit into the store's culture.
✨Dress the Part
As a Store Colleague, you'll be representing the brand, so dress smartly and in line with the company's style. This shows that you understand the importance of visual merchandising and are serious about the role. Plus, it makes a great first impression!
