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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Sports, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Enjoy 25% discount, health plans, and access to personal development courses.
- Why this job: Kickstart your career with growth opportunities and a vibrant team culture.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Be part of a dynamic team and contribute to community initiatives.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Join to apply for the Store Colleague role at JD Sports Fashion.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role overview: We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
- Staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Retail
Note: The following location/job postings are included for context and are not part of the core Store Colleague role description.
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Store Colleague employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JD Sports. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the Store Colleague role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. This will help you stand out during the interview.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you’re looking sharp and in line with JD Sports' style. It shows that you understand the brand and are ready to represent it well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for retail and customer service shine through. We want to see that you're excited about the opportunity to join JD Sports and contribute to our team!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Store Colleague role. We love seeing how your background aligns with our values and goals!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of who you are!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JD Sports Fashion
✨Know the Brand
Before your interview, make sure you do some research on JD Sports. Understand their values, products, and what sets them apart in the sports fashion industry. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Store Colleague, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to create a positive shopping experience, which is crucial for the role.
✨Be Ready to Discuss Sales Strategies
Think about how you can drive sales and exceed targets. Be prepared to discuss techniques like upselling and cross-selling, and maybe even share a time when you successfully increased sales in a previous role. This shows you're proactive and results-driven.
✨Dress the Part
First impressions matter! Dress smartly and in line with the brand's style. Wearing something sporty or casual that reflects JD Sports' vibe can help you fit in with the company culture right from the start.
