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For Companies At a Glance
- Tasks: Deliver top-notch customer service and drive sales in a vibrant retail environment.
- Company: Join JD Sports, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Enjoy 25% off products, exclusive discounts, and access to health and well-being services.
- Why this job: Be part of a dynamic team and grow your skills in a fast-paced setting.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Opportunities for personal development and volunteering with the JD Foundation.
The predicted salary is between 18000 - 24000 £ per year.
Overview
Join to apply for the Store Colleague role at JD Sports Fashion
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development
- Access to apprenticeships & accredited qualifications – Earn while you learn
- Discounted Gym memberships at JD Gyms
- Access to colleague networks to share lived experiences and support initiatives
- Opportunities to volunteer and contribute to JD Foundation
- Incremental Holiday Allowance
- Staff Discount On JD Group and other brands within the organisation
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries
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Store Colleague employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Get to know JD Sports inside out! Familiarise yourself with their products and values. When you walk into that store, you want to show them you’re not just another candidate; you’re a fan who gets what they’re all about.
✨Tip Number 2
Practice your customer service skills before the interview. Think of scenarios where you can demonstrate how you’d handle different customer situations. Remember, they’re looking for someone who can provide exceptional service and make customers feel valued!
✨Tip Number 3
Dress the part! Show up looking sharp and in line with the JD Sports vibe. It’s all about making a great first impression, and being well-presented shows you care about the role and the brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the brand. A bit of flair can make your application stand out!
Tailor Your Application: Make sure to tailor your application to the Store Colleague role specifically. Highlight any relevant experience or skills that align with our customer-focused approach and sales targets. This shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role – we want to know why you’re the one for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at JD Sports Fashion
✨Know the Brand
Before your interview, take some time to research JD Sports Fashion. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Store Colleague, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle queries professionally and how you can contribute to maintaining a high Net Promoter Score.
✨Demonstrate Team Spirit
Collaboration is crucial in retail. Be ready to discuss how you've worked with others to achieve goals in previous roles. Emphasise your flexibility and willingness to support different departments, as this aligns with the responsibilities of the position.
✨Prepare for Sales Scenarios
Expect questions about upselling and cross-selling. Think of specific strategies you might use to drive sales and exceed targets. Practising these scenarios will help you feel more confident during the interview and demonstrate your proactive approach to sales.