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For Companies At a Glance
- Tasks: Deliver top-notch customer service and drive sales in a vibrant retail environment.
- Company: Join JD Sports, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Enjoy 25% off products, health plans, gym discounts, and exclusive deals.
- Why this job: Be part of a dynamic team and grow your skills in a fast-paced setting.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Great opportunities for career development and community involvement.
Join to apply for the Store Colleague role at JD Sports Fashion
Overview
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills; thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts from retail and hospitality businesses through TELUS Health platform
- Access to counselling services, digital health and well-being advice
- Health cash plans
- Internal development courses and apprenticeships with qualifications
- Discounted Gym memberships at JD Gyms
- Opportunities to volunteer and contribute to JD Foundation
- Incremental Holiday Allowance
- Staff discount on JD Group and other brands
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Retail
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Store Colleague employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JD Sports. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Store Colleague role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking sharp and in line with JD's style. It shows that you understand the brand and are ready to represent it well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the brand. A bit of flair can make your application stand out!
Tailor Your Application: Make sure to tailor your application to the Store Colleague role specifically. Highlight any relevant experience or skills that match the job description. We love seeing how you can contribute to our team and help us achieve our goals!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for JD Sports!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at JD Sports Fashion
✨Know the Brand
Before your interview, make sure you understand JD Sports' brand values and what they stand for. Familiarise yourself with their product range and recent campaigns. This will show your genuine interest in the company and help you connect your answers to their goals.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of specific examples from your past experiences. JD Sports values exceptional customer service, so be ready to discuss how you've handled difficult situations or gone above and beyond for a customer.
✨Sales Mindset
Since the role involves driving sales, think about how you can demonstrate your ability to upsell or cross-sell products. Have a few strategies in mind that you can share during the interview to show you're proactive about meeting sales targets.
✨Team Player Attitude
JD Sports emphasises teamwork, so be prepared to talk about your experience working in a team. Highlight how you’ve collaborated with others to achieve common goals and how you can contribute positively to the store environment.
