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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Sports, a leading omni-channel retailer in sports fashion.
- Benefits: Enjoy 25% off products, health plans, and exclusive discounts.
- Why this job: Be part of a dynamic team and grow your career in retail.
- Qualifications: Positive attitude, strong communication skills, and flexibility for shifts.
- Other info: Access to development courses and volunteering opportunities.
Overview
Store Colleague role at JD Sports Fashion. JD Sports Fashion Plc is a leading omni-channel retailer of sports fashion, outdoors and gyms with colleagues in stores across multiple markets. The company aims to be the leading global omnichannel retailer in the sports and outdoor industry and emphasizes being people-led, innovative and customer-focused with operational excellence.
Role overview
Sales Assistant to play a vital role in delivering an exceptional shopping experience for customers. There are opportunities for career development for those motivated by progression and developing their career within the group.
Responsibilities
- Provide exceptional customer service by greeting customers warmly and ensuring they receive the best experience while understanding the customer service measurement programme.
- Drive and exceed sales targets by using in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
- Support store operations by assisting in other departments as needed, representing the company professionally and adhering to safety guidelines.
- Process sales transactions accurately, including cash handling and card payments.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries professionally. Work with colleagues to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive KPIs such as Units, Conversion, ATV, UPT and upsell/cross-sell targets.
- Maintain a high Net Promoter Score and ensure stock on the shop floor is fully replenished.
Skills and Experience
- Positive attitude for a fast-paced, customer-focused retail environment.
- Openness to develop yourself and learn new skills; confident interpersonal and communication skills for engaging with customers.
- Flexibility to work various shifts, including weekends and holidays, as required by store needs.
Benefits
- Company discount of 25% off many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts from partner brands via TELUS Health platform for benefits and wellbeing support.
- Health cash plans and access to counselling services and digital wellbeing resources.
- Internal development courses and access to apprenticeships and accredited qualifications (England Only).
- Discounted gym memberships at JD Gyms and access to colleague networks and volunteering opportunities.
- Opportunities to contribute to JD Foundation and other employer engagement initiatives; incremental holiday allowance.
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Store Colleague employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Get to know the store! Before your interview, pop into JD Sports and check out the vibe. Familiarise yourself with the products and layout so you can chat confidently about them during your interview.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. We want to see that you can deliver the exceptional shopping experience JD Sports is known for.
✨Tip Number 3
Be ready to talk numbers! Brush up on how you've contributed to sales targets in previous roles. We love candidates who can demonstrate their impact on KPIs like sales and customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the JD Sports team and ready to take on the challenge!
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Store Colleague role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your customer service skills and any relevant experience that aligns with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JD Sports Fashion
✨Know the Brand
Before your interview, make sure you research JD Sports Fashion thoroughly. Understand their values, products, and what sets them apart in the sports retail industry. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Customer Service Focus
As a Store Colleague, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues. This will demonstrate your ability to create a positive shopping experience, which is crucial for the role.
✨Sales Savvy
Familiarise yourself with sales techniques, especially upselling and cross-selling. Think of ways you can maximise sales opportunities in-store. Be ready to discuss how you would approach these strategies during the interview, as exceeding sales targets is a big part of the job.
✨Show Your Flexibility
JD Sports values flexibility in their colleagues. Be prepared to discuss your availability and willingness to work various shifts, including weekends and holidays. Highlight any previous experience in fast-paced environments to showcase your adaptability and readiness for the role.
