Store Colleague

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people‑led, innovative and customer‑focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role overview

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities

• Providing a knowledgeable and seamless customer experience for all customers that enter the store.
• Continuously maintaining clean and tidy stock standards on shop floor for customers at all times.
• Collaborate with your team members to achieve sales and KPI targets through being knowledgeable on current trends, in store promotions and continuously evolving store processes.
• Drive sales, ensuring that targets are achieved and, where possible, exceeded.
• Utilise the in‑store devices, offering the customer the whole product range.
• Provide alternatives and add on sales at every opportunity.
• Replenish stock levels when needed, making sure the full‑size range is on the shop floor where possible.
• Ensure that product is priced correctly.
• To deputise for other staff, work within departments, or carry out other duties as required.
• Always represent JD Sports in the most professional manner.
• Conduct your work in a safe and responsible manner.

Role objectives and KPI’s

• Provide exceptional service to ensure customer satisfaction and retention.
• Actively drive sales to support the store in meeting and exceeding the store\’s financial goals.
• Ensure the timely and accurate replenishment of stock on the shop floor to maintain optimal product availability.

Skills and Experience

• A positive attitude towards a fast‑paced, customer focused retail environment.
• An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
• Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.
• We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.