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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Sports, a leading global retailer in sports fashion and outdoor gear since 1981.
- Benefits: Enjoy a 25% staff discount, exclusive deals, health plans, and career development opportunities.
- Why this job: Be part of a dynamic team focused on innovation, customer satisfaction, and personal growth.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: This is an entry-level, full-time position with opportunities for apprenticeships and professional growth.
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Store Colleague role at JD Sports Fashion.
Established in 1981, JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with stores across various markets worldwide. Listed on the London Stock Exchange since 1996 and a FTSE100 company since 2019, JD continues to grow both in the UK and internationally.
Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. We seek individuals who are committed to our strategic goals of being people-led, innovative, and customer-focused, with a focus on operational excellence and exploring new growth areas.
Role Overview
We are looking for an enthusiastic Sales Assistant to deliver exceptional shopping experiences. JD offers opportunities for career development for motivated individuals eager to progress and grow their careers.
Responsibilities
- Provide excellent customer service by greeting customers warmly, understanding their needs, and ensuring they have a positive experience.
- Drive sales targets by utilizing in-store devices, promoting the full product range, and maximizing add-on sales opportunities.
- Maintain high visual merchandising standards, keeping the shop floor clean, stocked, and well-organized according to brand guidelines.
- Support store operations by assisting in various departments, representing the company professionally, and following safety guidelines.
- Accurately process sales transactions, including cash and card payments.
- Upsell and cross-sell products to increase sales.
- Ensure stock levels are maintained and shelves are appealing.
- Address customer queries professionally and promptly.
- Collaborate with team members to meet store targets.
Role Objectives and KPIs
- Contribute to achieving or exceeding monthly sales targets.
- Meet KPIs such as Units, Conversion, ATV, UPT.
- Achieve upselling and cross-selling goals.
- Maintain a high Net Promoter Score.
- Keep stock replenished on the shop floor.
Skills and Experience
- Positive attitude towards a fast-paced, customer-focused retail environment.
- Enthusiasm for challenges as opportunities for growth and learning.
- Strong interpersonal and communication skills, engaging confidently with customers.
- Flexibility to work various shifts, including weekends and holidays, as needed.
Benefits
We value our employees\’ contributions and offer benefits including:
- 25% staff discount on many products in-store and online.
- Exclusive deals and discounts through our benefits platform (TELUS Health).
- Access to counselling services and health advice.
- Health cash plans.
- Internal development courses and professional growth opportunities.
- Apprenticeships and accredited qualifications (England only).
- Discounted gym memberships at JD Gyms.
- Colleague networks and support initiatives for positive change.
- Volunteer opportunities and support for JD Foundation initiatives.
- Incremental holiday allowance.
We are committed to supporting our colleagues\’ success and growth within JD Group.
Thank you for your interest.
Additional Information
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industry: Retail
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Store Colleague employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with JD Sports' product range and current promotions. This knowledge will help you engage customers effectively and demonstrate your enthusiasm for the brand during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Be ready to discuss how you can contribute to a positive shopping experience at JD Sports.
✨Tip Number 3
Highlight your ability to work in a team and meet sales targets. Think of specific instances where you collaborated with colleagues to achieve goals, as this aligns with JD's focus on teamwork and operational excellence.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, including weekends and holidays. JD Sports values employees who are adaptable, so showing your willingness to accommodate various shifts can set you apart.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Store Colleague position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant experience in retail or customer service. Emphasise your interpersonal skills, ability to work in a fast-paced environment, and any achievements related to sales targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at JD Sports Fashion and how you can contribute to their goals of being customer-focused and innovative.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JD Sports Fashion
✨Show Your Enthusiasm
Make sure to express your passion for sports fashion and retail during the interview. JD Sports values individuals who are enthusiastic about their products and the customer experience, so let your excitement shine through!
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. JD is looking for candidates who can engage confidently with customers and ensure they have a positive shopping experience.
✨Understand Sales Targets
Familiarise yourself with sales metrics and how they apply to the role. Be ready to discuss how you can contribute to achieving or exceeding monthly sales targets, as this is a key focus for JD Sports.
✨Highlight Team Collaboration
JD Sports values teamwork, so be prepared to talk about your experiences working in a team environment. Share how you’ve collaborated with others to meet goals and support store operations.
