Senior Floor Manager

18 March 2025

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019, continuing to grow in the UK and internationally.

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that delivers operational excellence and identifies new growth areas.

Role overview:

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets while providing exceptional service.

Responsibilities:

1. Lead and inspire team members through effective communication and setting clear expectations. Support their career development to build a motivated, high-performing team.
2. Collaborate with Senior Management to strategize, implement, and monitor operational processes within the store to drive sales and exceed KPI targets.
3. Oversee daily store floor operations, including staffing, placement, and skill development to meet daily targets.

Role objectives and KPIs:

1. Support the store management team in achieving the highest customer satisfaction by maintaining exceptional service standards and promptly addressing customer needs.
2. Drive store sales through effective merchandising, stock replenishment, and team motivation.
3. Monitor and improve key performance indicators such as Sales, Conversion Rate, Units Sold, and others.
4. Assist in optimizing financial performance by managing costs effectively, including audit compliance and wage costs.
5. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance performance and engagement.

Skills and Experience:

1. Proven experience in a people leadership role with the ability to adapt management styles to meet team needs.
2. Flexibility to work varied shifts, including weekends and holidays, as required.
3. A strategic mindset with experience in developing business processes to increase store success.

We value our colleagues\’ hard work and offer benefits such as staff discounts on JD Group and other brands, along with personal development opportunities to support career growth.

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