Senior Floor Manager

JD Sports – 0274 White City, Unit Su1158/1159, White City, Hammersmith and Fulham, United Kingdom

Req #830

Application deadline: 01 May 2025

Company Overview:

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to expand both in the UK and internationally.

Our Vision:

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. Join us in this journey to become a people-led, innovative, and customer-focused organization that excels operationally and explores new growth opportunities.

Role Overview:

We are seeking a skilled Senior Floor Manager with strong leadership and communication skills to guide their team in achieving sales and KPI targets while delivering exceptional customer service.

Responsibilities:

1. Support the store management team to ensure high customer satisfaction by maintaining exceptional service standards and addressing customer needs promptly.
2. Drive store sales through effective merchandising, stock replenishment, and team motivation.
3. Monitor and improve key performance indicators such as Sales, Conversion, Units, etc.
4. Assist in optimizing financial performance by managing costs, including audits and wages.
5. Lead, mentor, and develop store colleagues to enhance performance and engagement.
6. Provide excellent customer service, handle inquiries, and resolve complaints professionally.
7. Manage daily operations, including opening and closing procedures.
8. Support cash management tasks such as processing transactions and reconciling tills.
9. Participate in hiring, onboarding, and training new staff.
10. Offer feedback and coaching to improve colleague performance.

Role Objectives & KPIs:

1. Achieve or exceed the store\’s monthly sales targets.
2. Drive KPIs including Units, Conversion, ATV, UPT.
3. Meet upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for new colleagues.
7. Achieve employee satisfaction and engagement survey benchmarks.
8. Help keep operational costs within budget.

Skills & Experience:

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passion for retail and awareness of current trends and competitors.
• Experience in coaching and developing staff.
• Proven success in achieving sales targets and KPIs.
• Attention to detail and commercial awareness; experience in visual merchandising is a plus.
• Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Monthly discretionary bonus schemes.
• 25% store and online discount across multiple brands.
• Exclusive deals through our benefits platform.
• Access to digital health and well-being services.
• Health cash plans.
• Opportunities for personal and professional development, including apprenticeships and qualifications.
• Discounted gym memberships at JD Gyms.
• Participation in colleague networks and community initiatives.
• Volunteer opportunities and support for JD Foundation initiatives.

We appreciate the efforts of our colleagues and offer comprehensive benefits to support their growth and well-being.

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