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For Companies At a Glance
- Tasks: Lead a dynamic team to achieve sales targets and deliver exceptional customer service.
- Company: Join JD Sports, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Enjoy a 25% discount, health plans, and opportunities for personal development.
- Why this job: Be part of a vibrant culture that values innovation and teamwork.
- Qualifications: Experience in retail management and a passion for customer satisfaction.
- Other info: Great career growth potential and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Senior Floor Manager role at JD Sports Fashion.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role Overview
We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.
Responsibilities
- Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive store sales through effective merchandising, stock replenishment & team motivation.
- Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
- Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
Role Objectives And KPIs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction store engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills And Experience
- Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail and hold a good understanding of the latest trends and our competitors
- Previous experience of coaching and developing individuals
- Strong communication skills
- Proven track record of achieving and exceeding sales targets and KPI’s
- Keen eye for detail and commerciality. Previous experience within visual merchandising would be advantageous
- Promote JD Group values to internal and external stakeholders
Benefits
- Monthly discretionary bonus schemes
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from over retailers through our online benefits platform (TELUS Health)
- Access to digital health and well-being services through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Retail
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Senior Floor Manager employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Floor Manager
✨Tip Number 1
Get to know the company inside out! Research JD Sports, their values, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your past experiences align with the Senior Floor Manager role and be ready to share specific examples.
✨Tip Number 3
Dress to impress! Make sure you look the part when you go for your interview. A smart appearance shows you take the opportunity seriously and are ready to represent JD Sports in style.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Floor Manager role. Highlight your previous supervisory experience and any achievements in sales or customer service that align with what we're looking for.
Showcase Your Leadership Skills: In your application, emphasise your leadership and communication abilities. We want to see how you've motivated teams in the past and how you can foster a positive work environment at JD Sports.
Be Specific About Your Achievements: When discussing your experience, be specific about the KPIs you've achieved. Numbers speak volumes, so if you've exceeded sales targets or improved customer satisfaction scores, let us know!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at JD Sports.
How to prepare for a job interview at JD Sports Fashion
✨Know Your Numbers
As a Senior Floor Manager, you'll need to be on top of your KPIs. Brush up on your sales figures, conversion rates, and any other metrics relevant to the role. Being able to discuss how you've driven these numbers in past roles will show you're results-oriented.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. JD Sports values a people-led environment, so think of examples where you've successfully mentored or developed team members. Highlighting your ability to foster a positive work culture will resonate well.
✨Customer Service is Key
Be ready to share specific instances where you've gone above and beyond for customers. JD Sports aims for exceptional service, so demonstrating your commitment to customer satisfaction will set you apart from other candidates.
✨Stay Updated on Trends
Familiarise yourself with the latest trends in sports fashion and retail. Being knowledgeable about competitors and market movements shows your passion for the industry and can help you stand out as a candidate who truly understands the business.
