At a Glance
- Tasks: Lead the Returns & Stock Control team to ensure smooth operations and high customer service standards.
- Company: Join JD Sports, a leading omni-channel retailer with a global presence.
- Benefits: Enjoy staff discounts, personal development opportunities, and a dynamic work environment.
- Other info: Opportunity for career growth in a fast-paced retail environment.
- Why this job: Be part of a growing company and make a real impact in stock management.
- Qualifications: First-line management experience and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Company Overview
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of sports fashion, outdoors and gyms. JD Sports Fashion Plc, listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019 and continues to grow across the UK and internationally. The company aims to be the global leader in omni‑channel retailing in the sports and outdoor industry, driven by people‑led, innovative, customer‑focused operational excellence and continuous growth.
Role Overview
The purpose of the role is to oversee the day‑to‑day running of the Returns & Stock Control Department and the Stock Removals process. The manager ensures that daily targets are achieved, maintains accuracy, and delivers a high standard of customer service.
Responsibilities
- Distribute work fairly across the team to ensure targets and objectives are achieved while maintaining high standards of accuracy.
- Support the identification and resolution of departmental operational issues.
- Oversee all aspects of Returns & Stock Control, including:
- Retail Returns
- Problem Stocks
- Pricing of Clearance Stocks
- Multi‑Channel Returns
- Stock Removals
- Supplier Returns
- Audits
- General queries
- eBay activities
- Report any potential quality or product issues to the relevant departments.
- Monitor adjustment levels within the DC and analyse information to identify and report findings.
- Monitor the audit trail of cartons being dispatched from the DC.
- Investigate discrepancies reported by stores and across multiple sites.
- Audit stocks destined to and passed over to jobbers, and supervise the removal of ‘End of Line’ stocks.
- Ensure all returns are regularly collected.
- Carry out spot checks, monitor and oversee stocks destined for disposal, including lost property.
- Assist with the ongoing development of all members of the department.
- Deputise for the Returns and Stock Control Supervisor in their absence.
- Complete any other reasonable ‘adhoc’ task in line with the needs of the business and your current level of responsibility.
- Develop and document new processes within the department.
- Ensure department KPIs are met through operative training and development.
Skills, Knowledge & Experience
- Previous first‑line management experience is essential.
- Experience with Returns or Stock Control is preferred but not essential.
- Strong problem‑solving skills.
- Excellent written and verbal communication skills.
- High level of literacy and numeracy for documentation and records maintenance.
- Ability to prioritise work.
- Self‑motivated with initiative.
- Team player.
- Computer literate.
- Effective communication with staff at all levels.
- Conflict resolution skills.
- Confidence in decision making.
- Professionalism and leadership skills are essential.
System Knowledge (Preferred but not essential)
- WMS
- Shogun
- Oracle
- Microsoft Office
- Assure
- Metapack
- Multichannel platforms
- Jira
Benefits
Staff discount on JD Group and other brands within the organisation, plus personal development opportunities to learn and grow at work.
Returns & Stock Control Team Leader in Rochdale employer: JD Sports Fashion
JD Group is an exceptional employer, offering a dynamic work environment that fosters innovation and customer focus. With a commitment to employee development and a generous staff discount on a wide range of products, team members are encouraged to grow both personally and professionally. Located in the vibrant Northwest of England, JD Sports Fashion Plc provides a unique opportunity to be part of a leading FTSE100 company that values operational excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Returns & Stock Control Team Leader in Rochdale
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand JD Group's values and how they align with your skills. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice common interview questions and scenarios related to Returns & Stock Control. Think about how you would handle specific challenges and be ready to share your problem-solving skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Returns & Stock Control Team Leader in Rochdale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous management experience and relevant skills that align with the Returns & Stock Control role. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your problem-solving skills and how you've successfully managed teams in the past. Let us know what excites you about working with us at JD Group!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make it easy for us to see your qualifications and enthusiasm!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at JD Sports Fashion
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of returns and stock control. Familiarise yourself with common processes and challenges in the industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Returns & Stock Control Team Leader, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led a team, resolved conflicts, or improved processes in previous roles. This will highlight your ability to motivate and guide others.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you've tackled operational issues or discrepancies in stock. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in stock control, or how success is measured in the department. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
