KW - Security Supervisor in Rochdale

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of sports fashion, outdoors and gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. The company aims to be the leading global omnichannel retailer in the sports and outdoor industry.

Job Title: Profit and Asset Protection Supervisor

Department: Profit and Asset Protection

Location: Kingsway Distribution Centre

Hours: 4 on 4 off (rotating 2 days / 2 nights)

Benefits

• Competitive/night shift premium
• Staff discount

Responsibilities

• Take full ownership of the security operation during the shift, ensuring the team is deployed effectively and all posts are covered.
• Brief the team at the start of each shift, providing clear communication of tasks, priorities and relevant updates.
• Monitor task completion throughout the shift, ensuring all activity follows Standard Operating Procedures.
• Enforce task rotation to support team development and maintain operational awareness across the department.
• Remain active and visible on site; this is not a supervisory role conducted from an office.
• Identify capable officers and delegate administrative tasks to them, ensuring records are completed accurately.
• Conduct regular one‑to‑one meetings with officers, documenting outcomes and agreed actions.
• Identify and address gaps in individual performance promptly and constructively.
• Support officer development by recognising strengths and providing clear direction where improvement is needed.
• Address first‑level conduct and performance concerns fairly at the appropriate level, documenting appropriately.
• Escalate matters beyond a warning or counselling to the Assistant Security Manager.
• Carry out initial investigations into security incidents, conduct matters and policy breaches, gathering evidence and speaking to relevant parties.
• Complete incident reports accurately and timely, capturing all required information.
• Enforce the site security policy consistently, challenging non‑compliance and taking appropriate action.
• When an investigation may result in a formal outcome beyond counselling, compile evidence and hand it to the Assistant Security Manager for progression.
• Maintain the highest confidentiality throughout the investigation process.
• Ensure the site remains safe, secure and compliant throughout the shift, capturing key information within the shift handover.
• Respond to and manage incidents during the shift, escalating to the Assistant Security Manager or Site Security Manager as appropriate.
• Make sure the team conducts searches, patrols, and manages security equipment such as CCTV and access control in line with the SOPs.
• Report any risks, hazards or concerns promptly and accurately.
• Oversee the management of visitor/contractor/staff processes, ensuring all are booked in/out in line with policies/procedures.
• Oversee gatehouse processes ensuring supplier vehicles are booked in/out, and that all vehicles are security sealed on arrival and departure.

Skills / Experience / Knowledge Needed

• Proven experience in a security officer role with supervisory experience or a strong readiness to step into supervision.
• Confident, hands‑on leadership style, comfortable managing a team on the ground.
• Strong people‑management skills with the ability to have direct and constructive conversations about performance.
• Experience or understanding of first‑level HR processes, including return to work and absence management.
• Ability to carry out thorough, fair and objective investigations and produce clear written records.
• Organised and detail‑oriented, with the ability to maintain high‑standard administration.
• Professional, calm and decisive.
• Strong written and verbal communication skills.
• SIA licensing is advantageous but not essential.
• Experience in a distribution, logistics or corporate security environment.
• Proficiency with Microsoft Office applications (email, Excel, Word).

We offer staff discount on JD Group and other brands within the organisation, and personal development opportunities to learn and develop at work.