Engineering Shift Manager - Engineering-T2 in Rochdale

Established in 1981 with a single store in the Northwest of England, JD Fashion Plc is a leading international multi‑channel retailer of branded sports, fashion and outdoor brands. With over 60,000 colleagues and more than 3,400 stores across 32 markets worldwide, JD Sports Fashion Plc is a FTSE100 listed company committed to growth in the UK and internationally.

Role Overview

To lead and manage the Engineering shifts across a large 24/7 Engineering operation, providing clear direction and leadership to teams of multi‑disciplined & Service Engineers, Assistants and Store teams. The role will support internal and external customers across two large distribution centres (c1M sq. ft.), ensuring all qualitative and quantitative business objectives, standards and KPI’s are achieved and driving continuous improvement in Engineering performance and people.

Responsibilities

• Provide leadership to a large team of multi‑disciplined Engineers, including Service Engineers, Engineering Assistants and Store staff to ensure delivery of key service elements such as planned preventative maintenance, fault rectification and fault eradication.
• Provide hands‑on fault‑finding as required to support the Engineering Teams and aid the resolution of issues encountered and the completion of Planned Maintenance tasks, installations and project work.
• Undertake day‑to‑day management of third‑party contractors to ensure delivery of key service KPI’s and project delivery.
• Manage all people aspects of a shift including disciplinaries, performance, time management and RTW’s.
• Recruit, develop and manage direct reports, developing colleagues through probationary reviews, appraisals, PDP’s and one‑to‑one meetings.
• Drive engagement within the teams and facilitate effective communication within the department.
• Escalate and manage 3rd‑party support personnel and stakeholders as required to obtain technical response and support.
• Act as proxy for Site Engineering Manager as required, managing all duties.
• Promote and demonstrate the company values throughout the Engineering Function.
• Drive the transition from a reactive to proactive culture, planning and coordinating engineering activities to include completion of Planned Preventative Maintenance and reactive jobs captured in the CMMS system.
• Undertake scheduled repairs in accordance with manufacturers’ recommendations and industry standard practices.
• Work collaboratively with Operations and supporting areas (HR, Control Room, H&S, Training, Building Services, Planning) to advise and support on resource and technical issues that ensure optimal utilisation of equipment and resources.
• Develop, support and appraise direct reports ensuring performance expectations are delivered and engagement is demonstrated.
• Assess team training needs and facilitate training that supports both individuals and the business.
• Lead continuous improvement initiatives, identifying opportunities and implementing solutions.
• Manage all company policies and procedures (absence, performance, investigations, disciplinary & grievance, Health & Safety, security).
• Promote Health & Safety, ensuring all matrices are kept up‑to‑date and conduct regular H&S audits.
• Adhere to safe working practice and maintain visual and housekeeping standards.
• Provide personable people management, motivation and structured development through performance reviews to achieve objectives.
• Perform other reasonable duties in line with the needs of the business.

Essential Skills and Experience

• Proven experience managing multi‑disciplined Engineering teams within an automated Warehouse or FMCG environment.
• Minimum HNC in Electrical/Mechanical Engineering.
• Self‑motivated and results‑driven individual.
• Health & Safety qualifications (IOSH or equivalent).
• Proficient working knowledge of MS platforms.
• Demonstrated flexibility and adaptability to changing business conditions.
• Experienced in both mechanical and electrical fault diagnosis and working knowledge of SCADA and PLC based control systems (Siemens).
• Experience with CMMS systems (preferably Agility).
• Working at heights and rescue at height certified (training will be provided).
• Clear understanding of policies and procedures within which an operation is managed.
• Communication skills both written and verbal, able to adapt approach to fit the audience.
• Strong decision‑making capability, able to influence and engage.
• Ability to prioritise workload, work to deadlines and work under pressure.

Benefits include staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.