At a Glance
- Tasks: Lead the Control Room team and manage logistics systems for smooth operations.
- Company: Join JD Sports, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to grow within a FTSE100 company and collaborate with diverse teams.
- Why this job: Be a key player in a fast-paced industry and enhance your technical skills.
- Qualifications: Strong communication skills and experience with Warehouse Management Systems.
The predicted salary is between 30000 - 40000 £ per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
About the Role
Lead Technicians are the technical experts of the Control Room. You will be a key point of contact for escalations of service impacting incidents at both Kingsway and the wider Logistics network, so building relationships and communicating with stakeholders is paramount. You’ll work with several teams including Operations, Engineering, IT, Planning, Stock Integrity and many more. As part of the Kingsway Logistics team, you will input into and execute the daily picking plan. You will learn to support through a wide range of systems, and also be involved in the design and testing of software changes, as well as other opportunities to develop your skills!
Responsibilities
- Provide multi-site support to users of Logistics systems and raise issues with the system supplier via the JD ‘Request Tracker’ system
- Co-ordination of high severity system issues including stakeholder communications
- Control of system parameters and configuration - Matflo WMS, Selektron, Control Tower & Red Ledge
- Participate in daily pick planning for both Kingsway DCs
- Input into the design, testing, and implementation of Kingsway systems changes
- Releasing of Retail store orders and Internet customer orders into the WMS systems
- Ensure effective handovers at the start and end of shifts
- Support with the training and development of Control Room Technicians
Qualifications
Excellent attention to detail
Required Skills
- Excellent communications skills, both written & verbal
- Experience of using Warehouse Management Systems and willingness to learn & become expert in new systems
- Able to effectively prioritise multiple tasks & issues and escalating appropriately
- Good problem‑solving skills
- Ability to build and maintain relationships with colleagues & stakeholders
Control Room Lead Technician - Control Room-T2 D in Rochdale employer: JD Sports Fashion
At JD Group, we pride ourselves on being an exceptional employer that values every colleague's contribution in a dynamic retail environment. With a commitment to personal development, inclusive work culture, and a range of benefits including staff discounts and opportunities for accredited qualifications, we empower our team members to thrive and grow their careers. Join us in a fast-paced setting where your passion for sports fashion can shine, and make a meaningful impact every day.
