Store Manager in Newport

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. We want to be the leading global omnichannel retailer in the sports and outdoor industry.

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

• Effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Creating a positive team culture through recruiting, training and continuously developing your team.
• Building a motivated and high performing team, increasing chances of store success.
• Analysing sales data and financial reports to make quick and well-informed decisions.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques.
• Ensure your teams are delivering the highest level of service in store.
• Address customer inquiries, feedback, and complaints in a timely and professional manner.
• Drive existing customer loyalty programs and promotions to enhance customer engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses to stay within budget.
• Ensure the store complies with health & safety regulations.

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
• Ensure operational costs are kept within the allocated budget.

• Previous management experience in a fast-paced Retail/ Customer Facing environment.
• Passionate about retail & hold a good understanding of the latest trends and our competitors.
• Hold strong leadership skills & have previous experience of coaching and developing a strong team.
• Strong communication skills.
• Proven track record of managing and exceeding sales targets and KPI’s.
• Have experience in analysing reports & making commercial decisions.
• Keen eye for detail & commerciality.
• Previous experience within visual merchandising would be advantageous.
• Promote JD Group values to internal and external stakeholders.

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in-store and online.
• Exclusive deals and discounts from retail and hospitality businesses.
• Access to digital health and well-being services.
• Health cash plans.
• Wide range of internal development courses.
• Access to apprenticeships & accredited qualifications.
• Company Sick Pay scheme.
• Health Care Cover.
• Discounted Gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks.
• Opportunities to volunteer and contribute to JD Foundation.
• Incremental Holiday Allowance.