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- Tasks: Supervise staff, enhance customer service, and drive sales in a fast-paced retail environment.
- Company: Join JD Group, a leading omni-channel retailer in sports fashion and outdoor gear.
- Benefits: Enjoy a 25% discount, monthly bonuses, health plans, and access to development courses.
- Why this job: Be part of a dynamic team and make a real impact on customer experience.
- Qualifications: Previous supervisory experience and a passion for retail trends are essential.
- Other info: Opportunities for personal growth and community engagement through JD Foundation.
The predicted salary is between 24000 - 36000 £ per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. We want to be the leading global omnichannel retailer in the sports and outdoor industry.
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in the supervision of all staff while maintaining the standards of the shop floor and deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online.
- Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform.
- Access to counselling services, digital health and well-being advice through our benefits platform.
- Health cash plans.
- Wide range of internal development courses.
- Access to apprenticeships & accredited qualifications.
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks and volunteer opportunities with JD Foundation.
- Employer engagement forums to influence positive change.
- Incremental Holiday Allowance.
- Staff discount on JD Group and other brands; opportunities for personal development.
Supervisor in Livingston employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Livingston
✨Tip Number 1
Get to know the company inside out! Research JD Sports, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your previous experience aligns with the role of Supervisor and be ready to share specific examples.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. It shows you care about the opportunity and are serious about joining the team at JD Sports.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Supervisor in Livingston
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the industry and understand the latest trends. Share any relevant experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the Supervisor role. Highlight your previous supervisory experience and how it aligns with our goals at JD Group. We love seeing candidates who take the time to connect their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at JD Sports Fashion
✨Know the Company Inside Out
Before your interview, make sure you research JD Sports thoroughly. Understand their values, recent news, and their position in the market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous supervisory or team leader experience. Think of specific examples where you successfully managed a team, resolved conflicts, or improved customer service. Highlight how these experiences align with JD's focus on operational excellence and customer satisfaction.
✨Demonstrate Your Passion for Retail
Express your enthusiasm for retail and your understanding of current trends. Share insights about competitors and how JD can stay ahead. This shows that you’re not just looking for any job, but that you’re excited about contributing to JD’s success.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their training programmes, opportunities for personal development, or how they measure success in the role. It shows you’re engaged and thinking about your future with the company.
