At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service.
- Company: Join JD Group, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Enjoy discounts, bonuses, health perks, and career development opportunities.
- Other info: Be part of a vibrant team with excellent growth potential.
- Why this job: Step into a management role and make a real impact in retail.
- Qualifications: Previous retail management experience and a passion for customer service.
The predicted salary is between 27000 - 45000 £ per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of sports fashion, outdoors, and gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 company since 2019, continuing to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry, and we need you to help achieve that by engaging with our people‑led, innovative, customer‑focused culture and driving operational excellence.
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within the team. As the vital link between senior managers and frontline staff, you will collaborate closely with senior leadership, champion career development, and represent JD Group values internally and externally.
Responsibilities
- Ensure the highest level of customer satisfaction by driving exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment, and team motivation.
- Lead and develop the shop‑floor team to achieve high performance, engagement, and adherence to store policies and procedures.
- Maintain a clean, organised, and visually appealing shop‑floor to enhance the customer shopping experience.
- Ensure regular stock replenishment and accurate inventory management.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Assist with day‑to‑day operations, including opening and closing procedures.
- Support cash management tasks such as processing transactions and reconciling tills.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role objectives and KPIs
- Contribute to, and exceed, the store’s monthly sales target.
- Drive additional KPIs including units, conversion, average transaction value (ATV), and units per transaction (UPT).
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Guarantee that all new colleagues complete mandatory training.
- Meet or exceed company benchmarks for employee satisfaction and engagement survey results.
Skills & Experience
- Previous supervisory or management experience in a fast‑paced, retail/customer‑facing environment.
- Passionate about retail and knowledgeable of the latest trends and competitors.
- Experience coaching and developing individuals.
- Strong communication skills.
- Strong attention to detail and ability to maintain high standards on the shop floor.
- Ability to promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- 25% discount on JD Group products and selected partner brands.
- Exclusive deals and discounts through our online benefits platform.
- Digital health and well‑being services.
- Health cash plans.
- Wide range of internal development courses to support career growth.
- Access to apprenticeships & accredited qualifications – earn while you learn (England only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks for sharing experiences and supporting positive change.
- Opportunities to volunteer through the JD Foundation.
- Employer engagement forums to influence positive change.
- Incremental holiday allowance.
- Staff discount across JD Group brands.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Retail
Floor Manager - Liverpool Airport employer: JD Sports Fashion
JD Group is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee development and engagement. As a Floor Manager at Liverpool Airport, you will benefit from competitive perks such as a monthly bonus scheme, generous staff discounts, and access to a variety of internal training programmes, all while being part of a dynamic team dedicated to delivering outstanding customer experiences. Join us in our mission to lead the global sports and outdoor retail market, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Liverpool Airport
✨Tip Number 1
Get to know the company inside out! Research JD Group's values, culture, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to contribute to their goals.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to retail management. Think about how you would handle customer complaints or motivate your team – they’ll want to see your leadership skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the JD Group family and ready to make an impact.
We think you need these skills to ace Floor Manager - Liverpool Airport
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! We want to see how passionate you are about the industry and what makes you tick. Share any relevant experiences that highlight your love for customer service and sales.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Floor Manager role. Highlight your supervisory experience and any achievements that align with our values at JD Group. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at JD Sports Fashion
✨Know the Company Inside Out
Before your interview, make sure you research JD Group thoroughly. Understand their values, recent achievements, and what sets them apart in the retail industry. This will not only show your enthusiasm but also help you align your answers with their culture.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can drive performance and engagement on the shop floor.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring satisfaction. Think of specific instances where you've gone above and beyond for a customer. This will illustrate your commitment to exceptional service, which is crucial for this role.
✨Discuss Your Sales Strategies
Be ready to talk about how you would drive sales and meet KPIs. Share your thoughts on effective merchandising, stock management, and motivating a team to achieve targets. This shows that you're not just focused on managing but also on contributing to the store's success.
