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- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: Join JD Sports, a leading retailer in sports fashion and outdoor apparel.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and development opportunities.
- Why this job: Be part of a vibrant retail environment and make a real impact on customer satisfaction.
- Qualifications: Previous management experience in retail and strong communication skills required.
- Other info: Opportunities for growth, training, and community involvement through JD Foundation.
The predicted salary is between 36000 - 60000 £ per year.
JD Sports was established in 1981 and is a leading omni‑channel retailer of sports fashion and outdoor apparel. The role calls for a dedicated leader who will navigate a vibrant retail environment and drive sales while ensuring superior customer service.
We are seeking a skilled Senior Floor Manager with strong leadership and communication skills to guide their team toward achieving sales and KPI targets whilst providing unparalleled service.
Responsibilities- Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive store sales through effective merchandising, stock replenishment, and team motivation.
- Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
- Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day‑to‑day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including, but not limited to, Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training.
- Ensure employee satisfaction, store or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
- Previous supervisory or management experience in a fast‑paced retail/customer‑facing environment.
- Passionate about retail & have a good understanding of the latest trends and competitors.
- Experience of coaching and developing individuals.
- Strong communication skills.
- Proven track record of achieving and exceeding sales targets and KPI’s.
- Keen eye for detail & commercial awareness.
- Experience within visual merchandising is advantageous.
- Promote JD Group values to internal and external stakeholders.
- Monthly discretionary bonus schemes.
- Company discount of 25 % off a broad range of products in‑store and online.
- Exclusive deals and discounts from partner retailers via our online benefits platform.
- Access to digital health and well‑being services.
- Health cash plans.
- Wide range of internal development courses.
- Access to apprenticeships and accredited qualifications.
- Discounted gym memberships at JD Gyms.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to influence positive change.
- Incremental holiday allowance.
Employment type Full‑time
Job function Sales and Business Development
Senior Floor Manager in Leicester employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Floor Manager in Leicester
✨Tip Number 1
Get to know the company inside out! Research JD Sports, their values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've driven sales or improved customer service. Be ready to share these during interviews to demonstrate your skills and experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the JD Sports family.
We think you need these skills to ace Senior Floor Manager in Leicester
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Talk about your experiences and how they’ve shaped your understanding of the latest trends and customer needs. We want to see that you’re not just looking for a job, but that you genuinely care about the industry.
Highlight Your Leadership Skills: As a Senior Floor Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated and developed your team in the past. We’re all about fostering a positive work environment, so let us know how you can contribute!
Be Results-Driven: We love seeing candidates who are focused on achieving results. In your application, mention any sales targets or KPIs you've exceeded in previous roles. Use numbers and specifics to back up your claims – it makes your application stand out and shows us you mean business!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Senior Floor Manager role at JD Sports. Mention our values and how you align with them. And remember, applying through our website is the best way to get your application in front of us!
How to prepare for a job interview at JD Sports Fashion
✨Know Your Numbers
Before the interview, brush up on key performance indicators relevant to retail, like sales conversion rates and average transaction values. Being able to discuss these metrics confidently will show that you understand what drives success in a retail environment.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your colleagues or resolved conflicts. This will demonstrate your ability to foster a positive work environment, which is crucial for a Senior Floor Manager.
✨Customer Service is Key
Be ready to share your approach to delivering exceptional customer service. Think of instances where you went above and beyond for a customer or handled a complaint effectively. This will highlight your commitment to maintaining high service standards.
✨Stay Updated on Trends
Research the latest trends in sports fashion and retail. Being knowledgeable about competitors and current market dynamics will not only impress your interviewers but also show your passion for the industry and readiness to drive sales.
