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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Group, a leading global omni-channel retailer in sports fashion.
- Benefits: Enjoy 25% staff discount, health plans, and personal development opportunities.
- Other info: Access to apprenticeships, discounted gym memberships, and volunteer opportunities.
- Why this job: Be part of a dynamic team and grow your career in retail.
- Qualifications: Positive attitude, strong communication skills, and flexibility for shifts.
The predicted salary is between 10 - 15 £ per hour.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry.
To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people‑led, innovative and customer‑focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Hourly Rate: £12.81
Role overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add‑on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross‑sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well‑organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast‑paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Store Colleague -16 Hours in Ilford employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague -16 Hours in Ilford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JD Group. Understand their values, mission, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking sharp and aligned with the JD brand. This not only shows respect but also gives a glimpse of how you’ll represent the company on the shop floor.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Store Colleague -16 Hours in Ilford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Focus on any previous retail or customer service roles you've had, and how they relate to what we’re looking for at JD Group.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and helps you stand out in the process.
How to prepare for a job interview at JD Sports Fashion
✨Know the Brand
Before your interview, take some time to research JD Group and its values. Understand their commitment to customer service and how they aim to be a leading global omnichannel retailer. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Store Colleague, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle queries professionally and how you can contribute to maintaining a high Net Promoter Score.
✨Demonstrate Your Sales Acumen
Be ready to discuss how you can drive sales and exceed targets. Think of specific strategies you’ve used in previous roles to upsell or cross-sell products. Showing that you understand the importance of sales metrics will impress the interviewers.
✨Emphasise Teamwork and Flexibility
JD Group values collaboration among colleagues. Share examples of how you've worked effectively in a team and your willingness to adapt to various shifts, including weekends and holidays. This shows that you're not just a great individual contributor but also a team player who can help achieve store targets.