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- Tasks: Supervise staff, enhance customer service, and drive sales in a fast-paced retail environment.
- Company: Join JD Group, a leading global omni-channel retailer in sports fashion and outdoor gear.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and personal development opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Previous supervisory experience and a passion for retail trends are essential.
- Other info: Access to apprenticeships, discounted gym memberships, and opportunities to volunteer.
The predicted salary is between 24000 - 36000 £ per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. We want to be the leading global omnichannel retailer in the sports and outdoor industry.
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in the supervision of all staff while maintaining the standards of the shop floor and deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in‑store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Previous supervisory or Team Leader experience in a fast‑paced Retail / Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online.
- Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform.
- Access to counselling services, digital health and well‑being advice through our benefits platform.
- Health cash plans.
- Wide range of internal development courses to support personal and professional development.
- Access to apprenticeships & accredited qualifications.
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
- Staff Discount On JD Group and other brands within the organisation.
Supervisor in Edinburgh employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research JD Group's values, recent news, and their approach to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone vouch for you can make a huge difference when it comes to landing that supervisor role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail and management. Think about your past experiences and how they align with the responsibilities of the role. We want to see your passion for retail shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining JD Group and ready to contribute to our growth as a leading global retailer.
We think you need these skills to ace Supervisor in Edinburgh
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the industry and understand the latest trends. Share any relevant experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the Supervisor role. Highlight your previous supervisory experience and how it aligns with our goals at JD Group. We love seeing candidates who take the time to connect their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the JD family!
How to prepare for a job interview at JD Sports Fashion
✨Know the Company Inside Out
Before your interview, make sure you research JD Group thoroughly. Understand their values, recent achievements, and what sets them apart in the sports fashion industry. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Supervisory Skills
Be ready to discuss your previous supervisory or team leader experience. Prepare specific examples of how you've successfully managed a team, dealt with customer complaints, or improved service levels. This will demonstrate your capability to contribute to the store's success.
✨Demonstrate Customer Focus
Since the role is heavily focused on customer service, think of instances where you've gone above and beyond for customers. Highlight your understanding of customer service metrics and how you can help maintain high standards in the store.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
