Store Manager in Dunfermline

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. We want to be the leading global omnichannel retailer in the sports and outdoor industry.

Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

• Effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
• Set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Creating a positive team culture through recruiting, training and continuously developing your team.
• Building a motivated and high performing team, increasing chances of store success.
• Analysing sales data and financial reports to make quick and well-informed decisions.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques.
• Ensure your teams are delivering the highest level of service in store.
• Address customer inquiries, feedback, and complaints in a timely and professional manner.
• Drive existing customer loyalty programs and promotions to enhance customer engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses to stay within budget.
• Ensure the store complies with health & safety regulations.

Role objectives and KPI’s:

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store Audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
• Ensure operational costs are kept within the allocated budget.

Skills and Experience:

• Previous management experience in a fast-paced Retail/ Customer Facing environment.
• Passionate about retail & hold a good understanding of the latest trends and our competitors.
• Hold strong leadership skills & have previous experience of coaching and developing a strong team.
• Strong communication skills.
• Proven track record of managing and exceeding sales targets and KPI’s.
• Have experience in analysing reports & making commercial decisions.
• Keen eye for detail & commerciality.
• Previous experience within visual merchandising would be advantageous.
• Promote JD Group values to internal and external stakeholders.

Benefits:

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in-store and online.
• Exclusive deals and discounts from retail and hospitality businesses.
• Access to digital health and well-being services.
• Health cash plans.
• Wide range of internal development courses.
• Access to apprenticeships & accredited qualifications.
• Company Sick Pay scheme.
• Health Care Cover.
• Discounted Gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums.
• Incremental Holiday Allowance.
• Staff Discount On JD Group and other brands.

Thank you for your time.