Senior Floor Manager in Dartford

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. We want to be the leading global omnichannel retailer in the sports and outdoor industry.

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

• Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
• Drive store sales through effective merchandising, stock replenishment and team motivation.
• Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
• Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
• Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

• Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
• Passionate about retail and hold a good understanding of the latest trends and our competitors.
• Previous experience of coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPI’s.
• Keen eye for detail and commerciality.
• Previous experience within visual merchandising would be advantageous.
• Promote JD Group values to internal and external stakeholders.

• Monthly discretionary bonus schemes.
• Company discount of 25% off a large number of products in-store and online.
• Exclusive deals and discounts from over retailers through our online benefits platform.
• Access to digital health and well-being services through our benefits platform.
• Health cash plans.
• Wide range of internal development courses to support personal and professional development.
• Access to apprenticeships & accredited qualifications.
• Discounted Gym memberships at JD Gyms.
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.
• Incremental Holiday Allowance.
• Staff Discount On JD Group and other brands within the organisation.