At a Glance
- Tasks: Handle calls and queries, providing top-notch support to our gym members.
- Company: Join the vibrant team at JD Sports Fashion in Leeds.
- Benefits: Enjoy free gym membership, staff discounts, and onsite parking.
- Other info: Perfect entry-level role with opportunities to grow in a dynamic retail environment.
- Why this job: Make a difference by helping members and enhancing their gym experience.
- Qualifications: Strong communication skills and a knack for tech are essential.
The predicted salary is between 24000 - 36000 £ per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
JD GYMS ROLE: Customer Relations Advisor
REPORTING TO: Contact Centre Manager
BASED: JD Gyms Contact Centre (Office-Based), Leeds Kirkstall, LS42AZ
Purpose of the Role: To deliver outstanding customer service to JD Gyms members by resolving enquiries efficiently, supporting membership processes, and ensuring every interaction reflects the JD Gyms brand values.
Key Responsibilities
- Handle inbound and outbound customer enquiries across multiple channels.
- Resolve membership queries such as cancellations, freezes, payment queries, and account updates with accuracy and professionalism.
- Provide clear, friendly, and informative guidance on JD Gyms products, services, and policies.
- Manage and elevate complaints in line with company procedures, ensuring timely and satisfactory resolutions.
- Maintain accurate records of all interactions and updates using internal systems.
- Support operational teams by communicating member feedback and identifying recurring issues.
- Promote a positive customer experience by delivering service that is fast, helpful, and brand‑aligned.
Essential Skills and Experience
- Previous experience in a customer service or contact centre environment.
- Strong verbal and written communication skills with the ability to adapt tone to different channels.
- Confident in handling high‑volume enquiries while maintaining service quality.
- Ability to remain calm, patient, and solution‑focused when dealing with challenging situations.
- Competent IT skills with the ability to learn new systems quickly.
- Strong organisational skills with excellent attention to detail.
Benefits
- FREE JD Gyms Membership for yourself.
- JD Group staff discounts.
- Company pension scheme.
- Wellbeing support & employee discount programme.
Why JD Gyms? At JD Gyms, we’re passionate about delivering an exceptional experience for every member. We pride ourselves on creating a fast‑paced, supportive environment where your skills make a real difference. Joining our team means being part of a brand that values professionalism, positivity, and continuous improvement—helping us provide outstanding service that keeps our members coming back. We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. Thank you for your time #JD
Customer Relations Advisor - General in Leeds employer: JD Sports Fashion
At JD Sports Fashion, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. Located in Leeds, our Customer Relations Advisor role provides not only a competitive salary but also fantastic benefits such as free gym membership, staff discounts, and onsite parking, ensuring our employees feel valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor - General in Leeds
✨Tip Number 1
Get to know JD Sports and their values! Research the company culture and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and written queries, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be proactive! If you have any questions about the application process or the role itself, don’t hesitate to reach out. Engaging with the company shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Relations Advisor - General in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves handling member queries and complaints, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application:Take a moment to customise your application for the Customer Relations Advisor role. Mention specific experiences that relate to the responsibilities listed in the job description, like dealing with customer feedback or technical assistance.
Be Professional Yet Friendly:We want to see your personality shine through! While maintaining professionalism, let your friendly tone come across in your writing. This will show us that you can handle member interactions with warmth and approachability.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes tracking your application super easy!
How to prepare for a job interview at JD Sports Fashion
✨Know Your Stuff
Before the interview, make sure you’re familiar with JD Sports and their gym services. Understand what they offer and be ready to discuss how you can contribute to enhancing customer relations. This shows your genuine interest in the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will help you respond more effectively and demonstrate your communication skills. Remember, it’s not just about what you say, but how well you understand the interviewer’s needs.
✨Showcase Your Tech Savvy
Since the role requires navigating various computer systems, be prepared to discuss your experience with technology. Share examples of how you’ve quickly learned new systems in the past, as this will highlight your adaptability and willingness to learn.
✨Stay Calm Under Pressure
Given that you might deal with emotional or distressed customers, it’s crucial to convey your ability to remain calm. Share a specific example from your past where you handled a difficult situation effectively, showcasing your problem-solving skills and empathy.
