Assistant Store Manager in Cowley

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people‑led, innovative and customer‑focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role overview

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities

• Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
• Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
• Creating a positive team culture through recruiting, training & continuously developing your staff.
• Building a motivated and high performing team, increasing chances of store success.
• Analysing sales data and financial reports to make quick and well‑informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
• Acting as the point of contact for colleagues in the manager’s absence.
• Providing excellent customer service, addressing inquiries and resolving complaints professionally.
• Managing day‑to‑day operations, including opening and closing procedures.
• Supporting cash management tasks, such as processing transactions and reconciling tills.
• Participating in hiring, onboarding, and training new employees.
• Providing feedback and coaching to colleagues to improve performance.
• Supporting the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPI’s:

• Contributing to achieving or exceeding the store’s monthly sales target.
• Driving all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieving upselling or cross‑selling targets.
• Maintaining a high Net Promotor Score.
• Ensuring stock accuracy during store audits.
• Ensuring all new colleagues complete mandatory training.
• Ensuring employee satisfaction and engagement survey results meet or exceed company benchmarks.
• Assisting in keeping operational costs within the allocated budget.

Skills and Experience

• Previous supervisory or management experience in a fast‑paced retail/customer‑facing environment.
• Passionate about retail & hold a good understanding of the latest trends and our competitors.
• Previous experience of coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPI’s.
• Experience in analysing KPI data to make commercial decisions.
• Keen eye for detail & commerciality.
• Previous experience within visual merchandising would be advantageous.
• Promoting JD Group values to internal and external stakeholders.

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to digital health and well‑being services through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
• Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
• Company Sick Pay scheme.
• Discounted Gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.
• Incremental Holiday Allowance.