At a Glance
- Tasks: Lead and coordinate exciting IT projects in a dynamic retail environment.
- Company: Join JD Sports, a leading global omni-channel retailer with a vibrant culture.
- Benefits: Enjoy staff discounts, personal development opportunities, and a supportive work environment.
- Other info: Be part of a fast-paced team with excellent career growth potential.
- Why this job: Make an impact in tech while working with innovative teams across Europe.
- Qualifications: Experience in IT operations and strong organisational skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry.
Role Purpose
The IT Delivery Manager is responsible for coordinating and delivering medium‑scale IT initiatives that fall between standard service operations and formally governed PMO projects. The role acts as a technical delivery lead, translating demand requests from the IT demand forum into structured delivery plans, coordinating cross‑functional IT teams, and ensuring initiatives are delivered effectively with appropriate governance, reporting, and budget oversight. Typical initiatives may include retail technology rollouts, infrastructure upgrades, device deployments, and store technology refresh programmes across the UK and Europe. This role operates as a junior technical project manager, focused on operational delivery within the IT function.
Key Responsibilities
- Demand & Delivery Management: Assess and scope requests submitted through the newly implemented IT demand forum.
- Business Analysis: Perform initial business analysis and translate demand into delivery plans. Coordinating activities across multiple IT teams to deliver initiatives.
- Technical Delivery Coordination: Manage operational IT initiatives from planning through implementation, track milestones, dependencies, and delivery progress, and ensure alignment with IT change management and operational processes.
- Governance & Reporting: Maintain clear documentation, delivery tracking, and reporting; manage risks, issues, and dependencies; provide delivery updates to IT leadership and key stakeholders.
- Stakeholder Management: Act as the primary point of contact for delivery of operational IT initiatives, communicate timelines, risks, and progress, and influence and coordinate teams without direct authority.
- Budget & Resource Oversight: Support budget tracking and resource coordination for delivery initiatives, working with internal teams and suppliers where required.
Key Skills & Experience – Essential
- Experience working in IT operations, infrastructure, service delivery, or technical project coordination.
- Strong organisational skills with excellent attention to detail.
- Ability to coordinate delivery across multiple technical teams.
- Strong communication and stakeholder management skills.
- Experience working with IT governance and change management processes.
- Ability to structure and manage delivery activities independently.
Key Skills & Experience – Desirable
- Experience within retail technology environments.
- Knowledge of store systems, POS infrastructure, or device deployments.
- Familiarity with ITIL or operational service frameworks.
- Exposure to project delivery methodologies (accreditation is not always required).
Personal Attributes
- Highly organised, punctual, and detail‑oriented.
- Confident communicator able to drive engagement across teams.
- Delivery‑focused with strong ownership and accountability.
- Comfortable working in fast‑paced operational environments.
Team Structure
The IT Delivery Manager is part of the IT Tech Ops delivery function, working alongside two other delivery managers responsible for coordinating operational IT initiatives across the group.
Benefits
We offer staff discount on JD Group and other brands within the organisation, and personal development opportunities to learn and develop at work.
Technology Operations Delivery Manager in Bury employer: JD Sports Fashion
JD Sports Fashion Plc is an exceptional employer, offering a dynamic work environment in the heart of Bury, where innovation meets retail excellence. With a strong focus on employee development and a culture that values collaboration, team members benefit from personal growth opportunities and a generous staff discount across our brands. Join us to be part of a leading global omni-channel retailer that prioritises operational excellence and fosters a supportive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations Delivery Manager in Bury
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like JD Sports Fashion, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like JD Sports Fashion!
We think you need these skills to ace Technology Operations Delivery Manager in Bury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at JD Sports Fashion, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at JD Sports Fashion and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show JD Sports Fashion that you’re ready to jump in and contribute right away!
How to prepare for a job interview at JD Sports Fashion
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
