Supply Chain Technology System Engineer in Bury

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. We want to be the leading global omnichannel retailer in the sports and outdoor industry.

About the Role:

• Reporting: Supply Chain Technology Manager
• Location: Bury or Derby

The Supply Chain Technology Team exists to support JD Group’s supply chain function as experts in the technology underlying our supply chain capabilities. The Supply Chain Technology team’s commitment to JD Group is that:

• We deliver a rock-solid platform that just works.
• We scope, design and execute changes in capabilities within JD Group’s supply chain.
• We help our supply chain colleagues achieve the outcomes they need from the technology they interact with.
• We methodically improve the capabilities that supply chain provides JD Group through continuous improvement and intentional innovation.

You will be working in a team with other supply chain systems professionals, where you will be supported to grow, develop, learn, and take measured risks. You will be working with colleagues across multiple levels of JD Group, external suppliers & contractors.

Role Description:

In this role, you will:

• Develop solutions to complex problems using new or existing technologies through innovation, creativity and technical analysis.
• Understand the people, environment, platform, and dependencies which enable us to deliver the supply chain technology which JD group relies upon.
• Act as a guide for our stakeholders, helping our technical teams to understand the operational impacts of their decisions.
• Operate and support any systems which the supply chain technology team are responsible for delivering to the business.

A Supply Chain Systems engineer is expected to be a solid individual contributor, able to take on any technical problem related to their discipline or domain confidently. They are expected to clearly articulate how they’re working with others to help their team reach its goals. While we don’t expect any engineer to work alone, SCS engineers are highly independent and capable, and can lead on the design and implementation of a feature or project.

The Systems Engineer will support all aspects of the design, configuration, and implementation of all aspects of the supply chain technology systems across the JD Sports Fashion global distribution network. The Systems Engineer will be expected to be one of the subject matter experts when it comes to the systems that support the logistics operation, including warehouse management systems, automation & robotics systems, transport management systems, labour management systems – and integration with the wider IT systems architecture.

Responsibilities:

• Own requests within the Supply Chain Solutions backlog, designing configurations to meet requirements.
• Collect, analyse, and document business requirements, mapping them to technical solutions.
• Fully document system configurations across multiple environments.
• Analyse the impact of software releases on current configurations and business processes.
• Collaborate with testing teams to build test plans and scenarios for all types of testing.
• Transfer knowledge to support teams and super users.
• Input into business change and readiness processes as a subject matter expert.
• Travel to sites across the supply chain network as required.
• Serve as a technical liaison between supply chain operations and IT, ensuring business requirements are accurately translated into system solutions.

General:

• Participate in the processes which support change management within JD Group.
• Identify and implement process improvements with senior stakeholders.

Reporting:

• Contribute to service management reports, including problem, root cause, and major incident reports.
• Provide routine progress reporting across key initiatives.

Qualifications Skills/Behaviour:

• Strong interpersonal skills, offering a positive and adaptable approach to Project teams in a rapidly changing environment.
• Proven problem-solving skills that demonstrate a methodical and analytical approach.
• Excellent written and verbal communication skills, with the ability to adapt style for different audiences with varying degrees of technical experience.
• Ability to build strong relationships and engage effectively with key stakeholders, including both third party vendors and internal IT and business teams.
• Excellent planning and organisational skills – delivering and communicating plans effectively, with the ability to balance the requirements of multiple stakeholders.
• A keen eye for detail and the ability to work accurately when working in a fast-paced environment with multiple competing priorities.