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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Sports, a leading global retailer in sports fashion with a vibrant culture.
- Benefits: Enjoy a 25% discount, monthly bonuses, and access to personal development courses.
- Why this job: Be part of a dynamic team and make a real impact in the retail world.
- Qualifications: Previous supervisory experience and a passion for retail trends are essential.
- Other info: Opportunities for career growth and community involvement through the JD Foundation.
The predicted salary is between 21600 - 36000 Ā£ per year.
Join to apply for the Supervisor role at JD Sports Fashion. Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omniāchannel retailer of sports fashion, outdoor and gym products, with colleagues working in stores across several retail facias in many markets worldwide. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019, continuing to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be part of this successful company and help us achieve this, you will have the desire to ingrain our strategic goals of being a peopleāled, innovative and customerāfocused organisation that provides operational excellence while identifying new areas of growth as part of our dayātoāday objectives.
Role overview
Being part of the store's Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor and deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customerāservice measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising ināstore devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting salesāfloor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPIs
- Contribute to achieving or exceeding the store's monthly sales target.
- Drive all additional KPIs including but not limited to units, conversion, ATV, and UPT.
- Achieve upselling or crossāselling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or teamāleader experience in a fastāpaced, retail/customer-facing environment.
- Passionate about retail and hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail and ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products ināstore and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and wellābeing advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships and accredited qualifications ā earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to the JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Supervisor in Basingstoke employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Supervisor in Basingstoke
āØTip Number 1
Get to know the company! Research JD Sports and its values. When you walk into that interview, show us you understand our mission and how you can contribute to our goals. Itāll make a great impression!
āØTip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. We want to see that you can deliver excellent service and handle complaints like a pro.
āØTip Number 3
Show off your leadership experience! Whether itās coaching a team or managing a project, we want to hear about how youāve motivated others and driven results in a fast-paced environment.
āØTip Number 4
Donāt forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Supervisor in Basingstoke
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Supervisor role. Highlight your previous supervisory experience and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how you align with our values at JD Sports. Let us know why you're excited about this opportunity and how you can contribute to our success.
Showcase Your Achievements: When detailing your experience, don't just list your dutiesāshow us your achievements! Use numbers and examples to demonstrate how you've driven sales or improved customer service in your previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. Itās super easy, and you'll be one step closer to joining our fantastic team at JD Sports. We can't wait to see your application!
How to prepare for a job interview at JD Sports Fashion
āØKnow Your Stuff
Before the interview, make sure youāre familiar with JD Sports and its values. Research their latest products, trends in sports fashion, and their competitors. This will show your passion for retail and help you connect your experience to their goals.
āØShowcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed staff in the past, handled complaints, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
āØEngage with Customer Service Scenarios
Expect questions about customer service. Think of specific situations where youāve gone above and beyond for a customer or resolved a difficult issue. Highlight your understanding of the customer-service measurement programme and how you can contribute to maintaining high standards.
āØAsk Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about their training programmes, how they measure success in the Supervisor role, or what the team culture is like. This shows youāre serious about being part of their team.
