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- Tasks: Supervise staff and ensure top-notch customer service in a vibrant retail environment.
- Company: Join JD Sports, a leading global retailer in sports fashion and outdoor gear since 1981.
- Benefits: Enjoy staff discounts, personal development opportunities, and a dynamic work culture.
- Why this job: Be part of a people-led, innovative team focused on customer satisfaction and operational excellence.
- Qualifications: Retail experience is a plus; strong communication and IT skills are essential.
- Other info: Opportunity to grow within a FTSE100 company with a commitment to employee development.
The predicted salary is between 24000 - 36000 £ per year.
JD Sports- 0558 Guildford, GUILDFORD, Surrey, United Kingdom
Job Description
Posted Thursday 17 July 2025 at 00:00
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role overview:
Being part of the store’s Junior Management team , you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
Customer Service
Provide customers with excellent levels of Customer service.
Deal with customer complaints and enquires, providing the best possible outcome.
Ensure the personal appearance of sales staff is in line with company guidelines.
Have an understanding of the Customer Service measuring programme.
Ensure that targets are achieved and, where possible, exceeded.
Monitor staff service levels in order to maximise store sales.
Utilise in-store devices, making sure that the customer is offered the whole product range.
Use reports to assist you in product placement of key selling lines.
Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
Provide assistance with the maintenance of standards on the sales floor.
Keep stock clean and presentable at all times .
Retail Management experience would be advantageous
Strong verbal and written communication skills.
IT skills- Microsoft Outlook, Word and Excel.
Training & Development
Encourage personal progression throughout your store
Provide assistance with the induction and training of new starters.
Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.
Role objectives and KPI’s:
Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.
Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.
Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
Skills and Experience :
Retail Supervisor experience would be advantageous .
Strong verbal and written communication skills.
IT skills- Microsoft Outlook, Word and Excel.
We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
JD Sports- 0558 Guildford, GUILDFORD, Surrey, United Kingdom
#J-18808-Ljbffr
Supervisor employer: JD Sports Fashion PLC
Contact Detail:
JD Sports Fashion PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with JD Sports' brand values and customer service philosophy. Understanding their commitment to being a people-led and customer-focused organisation will help you align your responses during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and developed teams in previous roles. JD Sports is looking for someone who can lead and engage staff effectively, so be ready to discuss your management style.
✨Tip Number 3
Research the latest trends in sports fashion and retail management. Being knowledgeable about current market trends will demonstrate your passion for the industry and your ability to drive sales through effective merchandising.
✨Tip Number 4
Prepare to discuss how you handle customer complaints and ensure satisfaction. JD Sports values exceptional customer service, so having a strategy for resolving issues will set you apart from other candidates.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Supervisor position at JD Sports. Tailor your application to highlight relevant experience and how you can contribute to their goals.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your retail management experience, customer service skills, and IT proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead and motivate a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service or led a team in previous roles, aligning your experiences with JD Sports' values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at JD Sports Fashion PLC
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples of how you've handled customer complaints or improved service levels in previous roles. This will show that you understand the importance of customer satisfaction.
✨Highlight Your Leadership Experience
Since the role involves supervising staff, be ready to discuss your leadership style and any relevant experience. Share specific instances where you've motivated a team or contributed to their development, as this aligns with the company's focus on personal progression.
✨Familiarise Yourself with Retail Metrics
Understanding key performance indicators (KPIs) is crucial for this role. Brush up on retail metrics such as sales targets and customer satisfaction scores. Being able to discuss how you've met or exceeded these in the past will impress your interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face as a Supervisor and how you would address them, particularly in relation to customer service and team management.
