Store Colleague

Go Express – 2573 Chichester, 4 South Street, CHICHESTER, West Sussex, United Kingdom Req #1137

22 April 2025

About GO Outdoors

At GO Outdoors, our purpose is clear: “to inspire and equip everyone for life outdoors.” We believe in the positive benefits of outdoor activities, whether it\’s a daily dog walk, hiking Ben Nevis, horse riding, or cold water therapy. We provide the best equipment for all outdoor pursuits, always at the best price guaranteed! Our values—‘One Team’, ‘Responsibility’, ‘Passion’, and ‘Integrity’—are lived daily and help us fulfill our mission to be ‘the nation’s favourite outdoor retailer’. If you share our passion and want to make a difference, join our team and be part of something unbeatable!

Role Overview

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience. With opportunities for career development, JD Group is ideal for those motivated by progression and career growth.

Responsibilities

1. Provide exceptional customer service by greeting customers warmly, ensuring a positive experience, and understanding our customer service standards.
2. Drive and exceed sales targets by utilizing in-store devices, promoting the full product range, and maximizing add-on sales opportunities.
3. Maintain high visual and merchandising standards, ensuring the shop floor is clean, well-stocked, and displays are organized per brand guidelines.
4. Support store operations by assisting in other departments, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions accurately, including cash handling and card payments.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are appealing and organized.
8. Address and resolve customer queries professionally.
9. Collaborate with team members to achieve store targets.

Role Objectives and KPIs

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive KPIs such as Units, Conversion Rate, ATV, and UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is replenished and well-presented.

Skills and Experience

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. Enthusiasm for viewing challenges as opportunities for personal and professional development.
3. Strong interpersonal and communication skills, thriving in social interactions with customers.
4. Flexibility to work various shifts, including weekends and holidays, as needed.

Employee Benefits

• 25% discount on a wide range of products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice.
• Health cash plans.
• Internal development courses and apprenticeships with nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Participation in colleague networks and support initiatives.
• Opportunities to volunteer and contribute to JD Foundation.
• Engagement forums to influence positive change.

Application Process

Due to high application volumes, it may take time to review applications. If you do not hear within two weeks, consider your application unsuccessful. Qualified candidates will be contacted for an initial meeting with the talent team, followed by an interview with the hiring manager. Thank you for your interest.

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