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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Group, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Enjoy 25% discount, health plans, and access to personal development courses.
- Why this job: Be part of a dynamic team with opportunities for career growth and learning.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Engage in community initiatives and enjoy a supportive work culture.
Overview
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role overview: We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
- Staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work
- Thank you for your time
- #JD
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Store Colleague employer: JD Sports Fashion PLC
Contact Detail:
JD Sports Fashion PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JD Group. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking sharp and aligned with the JD brand. A smart appearance not only boosts your confidence but also shows that you respect the company and its image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Focus on skills that match the job description, like your ability to upsell or provide exceptional customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the Store Colleague position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at JD Sports Fashion PLC
✨Know the Brand
Before your interview, take some time to research JD Sports and its values. Understand their commitment to customer service and how they aim to be a leading global omnichannel retailer. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Store Colleague, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your ability to engage with customers and resolve queries effectively during the interview.
✨Highlight Your Sales Experience
Be ready to discuss any previous sales roles or experiences you’ve had. JD Sports is looking for someone who can drive sales and exceed targets, so share specific instances where you successfully upsold or cross-sold products. Use numbers if possible to quantify your achievements!
✨Prepare for Teamwork Questions
Since you'll be working closely with other sales assistants, expect questions about teamwork. Think of examples where you've collaborated with others to achieve a common goal. Emphasise your flexibility and willingness to support different departments as needed, which is crucial in a retail environment.
