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- Tasks: Lead the user journey experience for our eCommerce apps across Europe.
- Company: Join JD.com, a leading tech and service provider in eCommerce.
- Benefits: Enjoy competitive salary, health insurance, and performance bonuses.
- Why this job: Make a real impact on user experiences in a dynamic global environment.
- Qualifications: 5+ years in product management with strong analytical skills.
- Other info: Work with a diverse international team and grow your career.
The predicted salary is between 28800 - 48000 £ per year.
AboutUs
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Know more about us: https://corporate.jd.com/
PositionSummary:
JD.com is seeking a product manager that can define and lead the user journey experience on our eCommerce mobile apps and web apps in European countries such as the UK, France, Germany, and the Netherlands. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with engineering, data science, marketing, commercial, and operations teams to deliver user-centric solutions in a dynamic, international environment.
KeyResponsibilities:
- Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews.
- Definecustomerlifecycleandsegments,establishperformancemetrics,andcreateastructuredapproachtoproductperformance.
- Manageproductroadmapsandlaunchmilestones,integratingcustomerinsights,industrytrends,anddataanalyticstooptimiseuserexperience.
- Work with cross-functional teams to shape and implement app product strategies based on user needs and business plans that extend to our global markets.
- EmpowerBusinessinitiativesandfacilitatedecisionmakingfrombothauser-centricperspectiveandmachinelearningcapability.
MinimumQualifications:
- Recent 5+ years of experience in product management (mobile apps and web apps) in creating / mapping customer user journey experience from end to end in the e-commerce industry for European countries.
- Bachelor’sdegreeinComputerScience,BusinessAdministration,ProductManagement,Finance,Engineering,orarelatedfield.
- Stronganalyticalandcommunicationskillstoeffectivelycollaborateacrossvariousteamsandleveragedatafordecision-making.
- BilinguallevellanguageproficiencyinEnglishandatleastoneofthefollowing,Dutch,GermanorFrench.
PreferredQualifications:
- Proventrackrecordoflargeuserbaseapps(e.g.managingappproductswithover1milliondailyactiveusers).
- Experienceworkingacrossdifferentregionsanddiverseculturesisadvantageous.
WhatWeOffer:
- Adynamicandchallengingworkenvironmentinaleadingglobale-commercecompany.
- TheopportunitytoworkwithadiverseinternationalteamandtomakeasignificantimpactonJD.com\’sglobalpresence.
- Competitivesalaryandbenefitspackage,includinghealthinsurance,retirementplans,andperformancebonuses.
JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Product Manager - eCommerce User Journey employer: JD Sports Fashion PLC
Contact Detail:
JD Sports Fashion PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - eCommerce User Journey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at JD.com. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by understanding the user journey in eCommerce. Think about how you can enhance customer experiences and be ready to share your ideas. We want to see your passion for improving user journeys!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. We love candidates who can turn numbers into actionable insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at JD.com.
We think you need these skills to ace Product Manager - eCommerce User Journey
Some tips for your application 🫡
Show Us Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about enhancing user journeys in eCommerce. Share specific examples of your past experiences that relate to the job.
Tailor Your CV: Make sure your CV is tailored to the Product Manager role. Highlight your experience with mobile and web apps, especially in the eCommerce sector. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Use bullet points where possible to make it easy for us to read through your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at JD.com.
How to prepare for a job interview at JD Sports Fashion PLC
✨Know Your User Journey
Before the interview, dive deep into the user journey of eCommerce apps. Familiarise yourself with common pain points and successful features in the industry. This will help you articulate how you can enhance the customer experience at JD.com.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to drive decisions in product management. Be ready to explain how you transformed complex data into actionable insights that improved user experiences in your previous roles.
✨Cross-Functional Collaboration
Think of instances where you've successfully worked with engineering, marketing, and operations teams. Highlight your communication skills and how you’ve facilitated collaboration to achieve user-centric solutions.
✨Cultural Awareness is Key
Since JD.com operates across various European countries, be prepared to discuss your experience working in diverse cultures. Show that you understand the nuances of different markets and how they impact user behaviour and preferences.