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For Companies At a Glance
- Tasks: Lead the global UX strategy and design for JD's digital products.
- Company: JD Sports is a leading global retailer focused on enhancing customer experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and professional growth.
- Why this job: Join a creative team shaping the future of digital retail with a focus on innovation and impact.
- Qualifications: Proven senior-level UX leadership experience, ideally in retail or e-commerce.
- Other info: This role offers the chance to influence design at an executive level.
The predicted salary is between 72000 - 108000 £ per year.
About the Role
JD Sports is on a journey to create a cohesive and scalable global digital experience that enhances customer interactions across web, app, loyalty, and in-store digital experiences. As Head of UX Design, you will be responsible for leading the development and rollout of the JD Global UX Strategy, ensuring world-class digital experiences for our customers worldwide. This is a senior leadership role that requires a strategic mindset, exceptional design expertise, and the ability to balance human-centered design with commercial outcomes. You will lead a team of UX designers and agency partners, taking full accountability for the end-to-end design process across our product development lifecycle.
Key Responsibilities
- UX Strategy & Leadership: Define, lead, and implement JD’s Global UX Strategy, ensuring a unified and scalable digital experience across all platforms. Champion a human-centered design approach while maintaining a pragmatic, data-driven, and commercially aware mindset. Take full ownership of all digital touchpoints, including web, app, loyalty programs, and in-store digital experiences. Drive the evolution and governance of the JD Global UX Design System, ensuring consistency, scalability, and efficiency.
- Design & Execution: Oversee the UX design process from discovery through to execution, ensuring customer-centric, high-performing experiences. Collaborate with Product, Engineering, and Business stakeholders to translate strategic goals into best-in-class UX solutions. Ensure that UX design decisions are grounded in research, insights, and performance data. Work closely with global teams and agency partners to scale UX design efficiently across multiple regions.
- Team Leadership & Development: Lead, mentor, and grow a high-performing global UX design team. Foster a culture of collaboration, innovation, and continuous learning within the team. Partner with agency and technology vendors to expand UX capabilities and accelerate delivery.
- Commercial & Business Focus: Align UX strategy with business objectives and P&L priorities, ensuring UX delivers tangible business impact. Advocate for UX at the executive level, ensuring leadership understands and supports the value of design. Balance long-term UX strategy with short-term business needs, ensuring agility in execution.
Key Skills & Experience
- Proven experience leading UX teams at a senior level, ideally within global retail, e-commerce, or omnichannel environments.
- Strong expertise in UX strategy, design systems, and digital experience design across web, mobile apps, and in-store technology.
- A track record of delivering customer-centric UX solutions that drive measurable business impact.
- Deep knowledge of human-centered design methodologies, user research, and usability best practices.
- Ability to balance UX theory with commercial agility, ensuring speed and effectiveness in execution.
- Exceptional stakeholder management skills, with the ability to influence at an executive level.
- Experience working within cross-functional product teams using agile methodologies.
- Strong technical understanding of design systems, accessibility, and digital platforms.
Global Head of UX Design - Digital Products employer: JD Sports Fashion PLC
Contact Detail:
JD Sports Fashion PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of UX Design - Digital Products
✨Tip Number 1
Network with professionals in the UX design field, especially those who have experience in global retail or e-commerce. Attend industry events, webinars, and workshops to connect with potential colleagues and learn about the latest trends in UX design.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully led UX teams in the past. Highlight any specific projects where you implemented a UX strategy that resulted in measurable business impact, as this will resonate well with the hiring team.
✨Tip Number 3
Familiarise yourself with JD Sports' current digital platforms and their existing UX strategies. Understanding their approach will allow you to tailor your discussions during interviews, demonstrating your commitment and insight into their specific needs.
✨Tip Number 4
Prepare to discuss how you would balance human-centered design with commercial outcomes. Be ready to provide examples of how you've successfully navigated this balance in previous roles, as it’s a key aspect of the position.
We think you need these skills to ace Global Head of UX Design - Digital Products
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX design, particularly in global retail or e-commerce. Emphasise leadership roles and any successful projects that demonstrate your ability to deliver customer-centric solutions.
Craft a Compelling Cover Letter: In your cover letter, articulate your vision for the JD Global UX Strategy. Discuss how your experience aligns with their goals and how you can contribute to enhancing customer interactions across various platforms.
Showcase Your Design Expertise: Include a portfolio that showcases your best work in UX design. Highlight projects where you led teams, implemented design systems, or drove measurable business impact through user-centred design.
Prepare for Interviews: Be ready to discuss your approach to UX strategy and team leadership. Prepare examples of how you've balanced human-centred design with commercial outcomes, and be prepared to answer questions about your experience with agile methodologies.
How to prepare for a job interview at JD Sports Fashion PLC
✨Showcase Your UX Strategy Expertise
Be prepared to discuss your experience in leading UX strategy, particularly in global retail or e-commerce. Highlight specific examples where you've successfully implemented a UX strategy that resulted in measurable business impact.
✨Demonstrate Leadership Skills
As this role involves leading a team, be ready to share your approach to mentoring and developing talent. Discuss how you've fostered a culture of collaboration and innovation within your previous teams.
✨Balance Design with Business Objectives
Illustrate your ability to align UX design with commercial goals. Prepare to discuss how you've balanced long-term UX strategies with short-term business needs in past roles, ensuring agility in execution.
✨Prepare for Stakeholder Management Scenarios
Expect questions about your experience in managing stakeholders at an executive level. Be ready to provide examples of how you've influenced decision-making and advocated for UX within an organisation.
