Floor Manager - Heathrow

Established in 1981, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019, continuing to grow in the UK and internationally.

Job Overview

We are looking for an Enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have avid collaboration opportunities with senior managers, championing yours and your team\’s career development.

Responsibilities

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
• Drive team sales through effective merchandising, stock replenishment, and team motivation.
• Lead and develop the shop floor team to ensure high performance, engagement, and adherence to store policies and procedures.
• Ensure the shop floor is consistently clean, organized, and visually appealing to enhance the customer shopping experience.
• Ensure that stock replenishment is completed regularly.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.

Role Objectives and KPIs

• Contribute to achieving or exceeding the store\’s monthly sales target.
• Drive all additional KPIs, including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction store or engagement survey results meet or exceed company benchmarks.

Skills and Experience

• Previous supervisory or management experience in a fast-paced Retail/Customer Facing environment.
• Passionate about retail and hold a good understanding of the latest trends and our competitors.
• Previous experience of coaching and developing individuals.
• Strong attention to detail and ability to maintain high standards on the shop floor.
• Promote JD Group values to internal and external stakeholders.

Benefits

• Monthly discretionary bonus schemes.
• Company discount of 25% off a large number of products in-store and online.
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform.
• Access to digital health and well-being services through our benefits platform.
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
• Access to apprenticeships and accredited qualifications – Earn while you learn and gain nationally recognized qualifications.
• Discounted Gym memberships at JD Gyms.
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.