J D Macadam & Son Rescue Ltd is looking for a Dispatcher & Call Handler to join our busy rescue and recovery operation.
This is a varied role where youll be responsible for taking incoming calls, organising recovery work and keeping our drivers and customers updated throughout the day.
The Role
As a Dispatch & Call Handler, your responsibilities will include:
Taking incoming customer and breakdown/recovery calls
Accurately recording job details onto our systems
Dispatching and allocating work to recovery operatives
Liaising with drivers, customers, police, garages and other organisations
Monitoring ongoing jobs and keeping customers updated
Prioritising urgent and time-sensitive work
Dealing with queries professionally and efficiently
Working as part of a busy control room team
Working Pattern
Rolling 4 days on / 4 days off
We can be flexible around your start time , but the shift must have a finish time between 10pm and midnight .
Examples could include:
10:00am 10:00pm
or
6:00pm Midnight
The exact start time can be discussed with the successful candidate.
Were Looking For
Were looking for someone who is:
Calm and professional under pressure
Confident speaking to customers and drivers
Organised and able to multitask
Comfortable using computers and telephone systems
Able to make decisions quickly and prioritise workloads
Reliable and punctual
A good team player
Previous dispatch, control room, transport, recovery or call-handling experience would be an advantage, but full training will be provided for the right person
Why Join Us?
Youll be joining an established rescue and recovery business where no two shifts are the same .
If you enjoy a fast-paced environment, working as part of a team and being at the centre of getting customers and vehicles safely back on the road, this could be the role for you.
Salary
To be discussed depending on experience.
Contact Details:
JD Macadam Son (Rescue) Ltd Recruitment Team
