OPERATIVE DISPATCH & CALL HANDLER - Morecambe Depot

J D Macadam & Son Rescue Ltd is looking for a Dispatcher & Call Handler to join our busy rescue and recovery operation. This is a varied role where you'll be responsible for taking incoming calls, organising recovery work and keeping our drivers and customers updated throughout the day.

The Role

As a Dispatch & Call Handler, your responsibilities will include: Taking incoming customer and breakdown/recovery calls Accurately recording job details onto our systems Dispatching and allocating work to recovery operatives Liaising with drivers, customers, police, garages and other organisations Monitoring ongoing jobs and keeping customers updated Prioritising urgent and time-sensitive work Dealing with queries professionally and efficiently Working as part of a busy control room team Working Pattern Rolling 4 days on / 4 days off We can be flexible around your start time , but the shift must have a finish time between 10pm and midnight . Examples could include: 10:00am – 10:00pm or 6:00pm – Midnight The exact start time can be discussed with the successful candidate.

We're Looking For We're looking for someone who is: Calm and professional under pressure Confident speaking to customers and drivers Organised and able to multitask Comfortable using computers and telephone systems Able to make decisions quickly and prioritise workloads Reliable and punctual A good team player Previous dispatch, control room, transport, recovery or call-handling experience would be an advantage, but full training will be provided for the right person Why Join Us? You'll be joining an established rescue and recovery business where no two shifts are the same . If you enjoy a fast-paced environment, working as part of a team and being at the centre of getting customers and vehicles safely back on the road, this could be the role for you. Salary To be discussed depending on experience.