Clinic Coordinator in Guildford

JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world‑class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.

As a Clinic Coordinator for Surrey Park Women's Clinic, you'll take on front‑of‑house operations, ensuring every patient, visitor and partner who comes through our doors receives a consistently exceptional experience. You'll be part of the reception team, manage patient queries, and work closely with clinic management to keep day‑to‑day operations running smoothly and to the highest standards. It's the kind of role where no two days are identical, and where your organisational skills and natural warmth will genuinely shape the patient journey. If you thrive in a fast‑paced, people‑focused environment and want your work to carry real meaning, we'd love to hear from you.

What You Will Do

• Act as the first point of contact for reception‑related queries and ensuring a welcoming, well‑organised patient environment at all times.
• Support with all new potential patients via the website and/or patient enquiries via the telephone, and to record all necessary information on our CRM platform.
• Oversee appointment scheduling, patient registration, invoicing and end‑of‑day financial reporting with accuracy and efficiency.
• Manage patient queries and bookings.
• Coordinate stock control for reception and clinic supplies, ensuring timely ordering and inventory management.

What We Are Looking For

• Excellent interpersonal and communication skills, with a natural ability to create a welcoming, calm environment for patients and colleagues.
• Confident user of Microsoft Office (Outlook, Word, Excel, Teams), patient management systems, CRM platforms and electronic medical records (EMR).
• Strong ability to manage multiple priorities simultaneously, maintaining accuracy and meeting deadlines in a busy clinic setting.
• A patient‑focused approach — friendly, empathetic and responsive at every stage of the patient journey.
• Previous experience in a receptionist, front‑of‑house or customer service role, ideally within healthcare or a private clinic setting.
• Experience handling appointments, bookings and patient or customer enquiries.
• Familiarity with payment processing and basic financial administration.
• Exposure to fast‑paced, customer‑focused environments with high service standards.

What We Offer

• 32 days annual leave including bank holidays.
• Life assurance.
• Pension plan.
• Workplace Nursery Scheme.
• Staff treatment discounts.
• EV Car Scheme and Cycle2Work.
• Health and wellness programmes.
• Ongoing learning and development opportunities.

JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.