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- Tasks: Coordinate maintenance tasks and support clubs to keep our gyms running smoothly.
- Company: Join JD Gyms, an award-winning gym chain transforming the fitness industry.
- Benefits: Enjoy a competitive salary, 28 days holiday, free gym membership, and staff discounts.
- Why this job: Be part of a dynamic team in a fast-paced environment with no two days the same.
- Qualifications: Strong coordination skills and experience in facilities management preferred.
- Other info: Great opportunities for personal growth in a positive, energetic culture.
The predicted salary is between 24000 - 30000 ÂŁ per year.
Want to work for JD Gyms? We’re an exciting, award‑winning gym chain expanding rapidly across the UK and rewriting the rules of the fitness industry. At JD Gyms, we invest in creating high‑quality, stylish environments for our members—and none of that happens without our brilliant support teams. We’re now looking for a Facilities Helpdesk Administrator to join us at our Wigan Head Office and help keep our estate running at the high standards we’re known for.
Benefits
- Salary: ÂŁ26,780
- 28 days holiday (including bank holidays)
- Free gym membership – stay fit while you work
- Staff discount across JD Group brands
- Amazing office environment designed for collaboration and comfort
Role Details
- Location: JD Gyms Wigan
- Hours: Monday–Friday, 9:00am–5:00pm
- On‑call support for O.O.H emergencies on a rota basis
Role Responsibilities
- Reporting to the Helpdesk Manager, you’ll be a key part of keeping our clubs operating smoothly.
- This is a fast‑paced, varied role where you’ll triage and coordinate maintenance tasks, support clubs and contractors, and make sure everything behind the scenes runs like clockwork.
- Coordinate maintenance activities and minor works with preferred contractors.
- Work closely with Clubs and internal teams to deliver a smooth, professional service.
- Provide ad‑hoc administrative support, including holiday cover.
Culture, People & Development
- Support the team with daily operations and the delivery of key outputs.
- Maintain reporting deadlines and uphold high operational standards.
- Promote a culture of high performance and great service within the Property team.
- Respond promptly and professionally to Clubs, contractors and external partners.
Systems & Process
- Use systems effectively to maximise productivity and maintain accurate systems.
- Challenge and help improve any processes that don’t meet JD standards.
Financial / Commercial
- Triage and coordinate purchase orders for minor capital works, reactive/planned maintenance and capital projects.
- Handle invoice reconciliation, dispute resolution and accurate record‑keeping.
- Liaise with insurers and landlords, ensuring clear communication and correct documentation.
Desired Experience
- Although not essential, experience in a Facilities Management environment is preferred, ideally supporting multi‑site operations.
- Strong coordination skills with the ability to triage, prioritise and communicate clearly.
- Experience working with contractors and on‑site teams to maintain standards, timelines and compliance.
- Highly organised with strong communication skills and the ability to multitask in a fast‑paced setting.
Technical Skills
- Proficient in Office 365.
- Experience using CAFM systems for maintenance and contractor management.
- Familiarity with P2P systems (e.g., Coupa) for purchase orders and invoices.
- Professional phone manner and strong communication across Clubs, contractors and internal teams.
- Confident using internal systems and digital tools with the ability to learn new platforms quickly.
Join Us and Be Part of Something Big. Our teams work tirelessly to make JD Gyms the success it is today. In return, we offer fantastic benefits, a positive, energetic culture, and a role where no two days are the same. If you’re ready to take on a challenge and grow with us—apply now!
Facilities Helpdesk Administrator - Wigan employer: JD Gyms
Contact Detail:
JD Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator - Wigan
✨Tip Number 1
Network like a pro! Reach out to current employees at JD Gyms on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Facilities Helpdesk Administrator role.
✨Tip Number 2
Prepare for the interview by researching JD Gyms thoroughly. Understand their culture, values, and what makes them stand out in the fitness industry. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clubs, contractors, and internal teams, being able to articulate your thoughts clearly is crucial. Consider doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the JD Gyms family.
We think you need these skills to ace Facilities Helpdesk Administrator - Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Facilities Helpdesk Administrator role. Highlight any relevant experience in facilities management or customer service, and don’t forget to mention your coordination skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for JD Gyms and explain why you’d be a great fit for the team. Keep it professional but let your personality show through.
Show Off Your Tech Skills: Since the role involves using Office 365 and CAFM systems, make sure to mention your proficiency with these tools. If you’ve used similar systems before, give us the details—this will help you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at JD Gyms
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Helpdesk Administrator role. Familiarise yourself with the responsibilities listed in the job description, especially around coordinating maintenance tasks and supporting clubs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with clubs, contractors, and internal teams, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you effectively communicated in a fast-paced environment. This will highlight your ability to maintain professionalism under pressure.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a maintenance emergency? Prepare by thinking through potential challenges you might face in the role and how you would address them. This shows your proactive mindset and readiness to tackle real-world issues.
✨Familiarise Yourself with Relevant Tools
Since the job mentions using Office 365 and CAFM systems, brush up on these tools before your interview. If you have experience with similar software, be ready to discuss it. Showing that you can quickly adapt to new systems will give you an edge and demonstrate your technical proficiency.
