JD Gyms is seeking a Contact Centre Team Leader to coach and develop Advisors, driving service quality and member satisfaction. You will manage performance, conduct regular reviews, and foster a positive team culture aligned with JD Gyms values.
Based at our Leeds contact centre, the role involves onboarding new starters, monitoring service levels, and supporting continuous improvement initiatives while delivering exceptional customer service in a fast-paced environment.
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Contact Centre Team Leader: Coach & Elevate Member Service in Leeds employer: JD Gyms
JD Gyms is an exceptional employer that prioritises a vibrant and supportive work culture, where fitness enthusiasts can thrive while making a positive impact on members' lives. Located in Edinburgh West, the gym offers comprehensive training and development opportunities, ensuring that employees grow both personally and professionally. With a strong emphasis on teamwork and community engagement, JD Gyms fosters an environment where every team member feels valued and empowered to deliver a world-class experience.
