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For Companies At a Glance
- Tasks: Handle calls and queries, provide tech support, and record member feedback.
- Company: Join JD Gym, a leading fitness brand dedicated to member satisfaction.
- Benefits: Enjoy free gym membership, onsite parking, and exclusive staff discounts.
- Why this job: Be part of a supportive team, enhance your communication skills, and make a real impact.
- Qualifications: Good communication skills, computer literacy, and a calm approach to challenges.
- Other info: Full training provided; must work full 8-hour shifts, Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Customer Relations Advisor. REPORTING TO: Contact Centre Manager. BASED: JD Gym Contact Centre (Office-Based), Leeds Kirkstall, LS42AZ. To deliver outstanding customer service to JD Gyms members by resolving enquiries efficiently, supporting membership processes, and ensuring every interaction reflects the JD Gyms brand values.
Responsibilities
- Handle inbound and outbound customer enquiries across multiple channels.
- Resolve membership queries such as cancellations, freezes, payment queries, and account updates with accuracy and professionalism.
- Provide clear, friendly, and informative guidance on JD Gyms products, services, and policies.
- Manage and escalate complaints in line with company procedures, ensuring timely and satisfactory resolutions.
- Maintain accurate records of all interactions and updates using internal systems.
- Support operational teams by communicating member feedback and identifying recurring issues.
- Promote a positive customer experience by delivering service that is fast, helpful, and brand-aligned.
Qualifications
- Previous experience in a customer service or contact centre environment.
- Strong verbal and written communication skills with the ability to adapt tone to different channels.
- Confident in handling high-volume enquiries while maintaining service quality.
- Ability to remain calm, patient, and solution-focused when dealing with challenging situations.
- Competent IT skills with the ability to learn new systems quickly.
- Strong organisational skills with excellent attention to detail.
Benefits
- FREE JD Gyms Membership for yourself.
- JD Group staff discounts.
- Company pension scheme.
- Wellbeing support & employee discount programme.
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Customer Relations Advisor - Leeds Kirkstall Road Contact Centre employer: JD Gyms
Contact Detail:
JD Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor - Leeds Kirkstall Road Contact Centre
✨Tip Number 1
Familiarise yourself with JD Gym's facilities and services. Knowing the ins and outs of what they offer will help you communicate effectively with members and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you stay calm and professional when dealing with distressed members.
✨Tip Number 3
Get comfortable with various computer systems and online platforms. Since you'll be assisting members with technical issues, being tech-savvy will give you an edge and demonstrate your ability to learn quickly.
✨Tip Number 4
Show your enthusiasm for teamwork and taking initiative. During any interactions, highlight examples from your past experiences where you've successfully worked as part of a team or taken ownership of a project.
We think you need these skills to ace Customer Relations Advisor - Leeds Kirkstall Road Contact Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication. Emphasise any previous roles where you've handled complaints or provided technical assistance, as these are key aspects of the Customer Relations Advisor position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to remain calm under pressure and your computer literacy. Show how you can contribute to JD Gym's mission.
Demonstrate Your Communication Skills: Since good written and verbal communication is crucial for this role, ensure your application is free from errors and clearly structured. Use professional language and be concise while conveying your points effectively.
Showcase Your Initiative: In your application, provide examples of times when you've taken initiative in previous roles. This could include situations where you resolved issues independently or contributed to team success, which aligns with the expectations of owning your work and responsibilities.
How to prepare for a job interview at JD Gyms
✨Showcase Your Communication Skills
As a Customer Relations Advisor, strong written and verbal communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. You might be asked to role-play a scenario where you handle a customer query, so practice articulating your thoughts in a calm and friendly manner.
✨Familiarise Yourself with JD Gym's Services
Research JD Gym's facilities and services before the interview. Understanding what they offer will help you answer questions confidently and show your genuine interest in the role. It also allows you to discuss how you can contribute to enhancing member experiences.
✨Prepare for Technical Questions
Since the role involves using various computer systems, be ready to discuss your technical skills. Think of examples where you've successfully navigated technology or solved problems using software. This will demonstrate your ability to learn quickly and adapt to new systems.
✨Emphasise Your Problem-Solving Abilities
In customer relations, you'll often deal with difficult situations. Prepare examples from your past experiences where you remained calm and resolved issues effectively. Highlighting your problem-solving skills will reassure the interviewer that you can handle emotional or distressed customers professionally.
