Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise staff, enhance customer service, and drive sales in a fast-paced retail environment.
- Company: Join the dynamic JD Group, a leader in retail with a focus on teamwork.
- Benefits: Enjoy a 25% discount, monthly bonuses, health plans, and personal development opportunities.
- Why this job: Make a real impact in retail while developing your leadership skills and career.
- Qualifications: Previous supervisory experience and a passion for retail trends are essential.
- Other info: Access to apprenticeships, gym discounts, and opportunities to volunteer for positive change.
The predicted salary is between 28800 - 43200 £ per year.
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Supervisor in Wigan employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Wigan
✨Tip Number 1
Get to know the company inside out! Research JD Group's values, products, and recent news. This will help you connect your experience with what they’re all about during interviews.
✨Tip Number 2
Practice your communication skills! As a Supervisor, you'll need to demonstrate strong communication. Role-play common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you’ve successfully trained or mentored others. Be ready to share these stories to highlight your supervisory experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the JD Group team.
We think you need these skills to ace Supervisor in Wigan
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see that you’re not just looking for a job, but that you genuinely care about customer service and keeping up with the latest trends.
Highlight Your Supervisory Experience: Make sure to mention any previous supervisory or team leader roles you've had. We love seeing how you've coached and mentored others, so share specific examples of how you've helped your team succeed!
Be Detail-Oriented: Attention to detail is key in retail. In your application, give us examples of how you've maintained high standards on the shop floor or ensured stock accuracy during audits. This will show us you can keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at JD GROUP
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, recent news, and what sets them apart in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Supervisory Skills
Be ready to discuss your previous supervisory or team leader experience. Prepare specific examples of how you've successfully managed a team, dealt with customer complaints, or improved service levels. This will demonstrate your capability to handle the responsibilities of the Supervisor role.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of examples where you’ve turned a negative experience into a positive one. Highlight your communication skills and ability to maintain high standards on the shop floor, as these are crucial for the position.
✨Demonstrate Your Passion for Retail
Let your enthusiasm for retail shine through during the interview. Discuss current trends, competitors, and what excites you about the industry. This passion can set you apart from other candidates and show that you're committed to driving sales and customer satisfaction.
