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- Tasks: Lead a team to deliver top-notch customer service and drive sales.
- Company: Join the dynamic JD Group, a leader in retail.
- Benefits: Enjoy 25% off products, bonuses, and health perks.
- Why this job: Be part of a vibrant team and grow your career in retail.
- Qualifications: Previous supervisory experience and a passion for retail required.
- Other info: Access to training, discounts, and opportunities to make a difference.
The predicted salary is between 30000 - 42000 £ per year.
Role overview: Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience:
- Previous supervisory or Team Leader experience in a fast-paced Retail/Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Supervisor in Swindon employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Swindon
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for supervisors, like how you'd handle customer complaints or motivate your team. The more you rehearse, the more confident you'll feel when it counts.
✨Tip Number 3
Dress to impress! Make sure your outfit aligns with the company's vibe. Looking sharp shows you take the opportunity seriously and are ready to represent their brand from day one.
✨Tip Number 4
Don't forget to follow up! After your interview, shoot them a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Supervisor in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Supervisor role. Highlight your previous supervisory experience and how it aligns with our customer service goals. We want to see how you can drive sales and maintain high standards!
Show Off Your Passion: Let your enthusiasm for retail shine through! Share your understanding of the latest trends and competitors in your application. We love candidates who are passionate about what they do and can bring that energy to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that highlights your key skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at JD GROUP
✨Know Your Customer Service Basics
As a supervisor, you'll need to deliver excellent customer service. Brush up on common customer service scenarios and how to handle complaints effectively. Think about examples from your past experience where you turned a negative situation into a positive one.
✨Showcase Your Leadership Skills
Since you'll be supervising staff, it's crucial to demonstrate your leadership abilities. Prepare to discuss your previous supervisory or team leader experiences, focusing on how you trained and developed your team members. Highlight any specific achievements in coaching that led to improved performance.
✨Understand Sales Targets and KPIs
Familiarise yourself with sales targets and key performance indicators (KPIs) relevant to the role. Be ready to talk about how you've driven sales in the past, perhaps by using in-store devices or analysing reports for effective product placement. This shows you're results-oriented and understand the business side of retail.
✨Emphasise Attention to Detail
Attention to detail is key in maintaining high visual merchandising standards. Prepare to give examples of how you've ensured stock is clean and presentable in previous roles. Discuss any strategies you used to maintain shop floor standards, as this will show your commitment to excellence.
