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- Tasks: Supervise staff, enhance customer service, and drive sales in a fast-paced retail environment.
- Company: Join a leading retail brand with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and personal development opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Previous supervisory experience and a passion for retail trends are essential.
- Other info: Access to apprenticeships, gym discounts, and opportunities to volunteer.
The predicted salary is between 28800 - 43200 £ per year.
Role overviewBeing part of the store\’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI\’s
Contribute to achieving or exceeding the stores monthly sales target.
Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
Achieve upselling or cross-selling targets.
Maintain a high Net Promoter Score.
Ensure stock accuracy during store Audits.
Ensure all new colleagues complete mandatory training required.
Skills and Experience
Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
Passionate about retail & hold a good understanding of the latest trends and our competitors
Previous experience of coaching and mentoring individuals
Strong communication skills
Strong attention to detail & ability to maintain high standards on the shop floor
Promote JD Group values to internal and external stakeholders
Benefits
Monthly discretionary bonus schemes
Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
Health cash plans
Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
Discounted Gym memberships at JD Gyms
Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
Opportunities to volunteer and contribute to JD Foundation
Employer engagement forums to help influence positive change
Incremental Holiday Allowance
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Supervisor - Full Time employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Full Time
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you chat with them, you can show you're genuinely interested and not just another candidate.
✨Tip Number 2
Practice your pitch! You want to come across as confident and knowledgeable. Think about how your previous experience aligns with the role of Supervisor and be ready to share specific examples that highlight your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Supervisor - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous supervisory roles and any customer service achievements to show us you’re the right fit for the team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about retail and how your experience aligns with our values. Share specific examples of how you've driven sales or improved customer service in past roles.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use a friendly tone that reflects your personality, but keep it professional – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at JD GROUP
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of excellent customer service. Be ready to discuss how you've handled complaints or inquiries in the past, and think about specific examples that showcase your ability to maintain high standards on the shop floor.
✨Show Off Your Supervisory Skills
Since this role involves supervising staff, be prepared to talk about your previous experience in a supervisory or team leader position. Highlight any coaching or mentoring you've done, and how you’ve helped others improve their performance.
✨Understand Sales Targets and KPIs
Familiarise yourself with common sales targets and KPIs relevant to retail. Be ready to discuss how you’ve contributed to achieving or exceeding these in your previous roles, and think about strategies you might use to drive sales in this new position.
✨Demonstrate Your Passion for Retail
Let your enthusiasm for retail shine through during the interview. Talk about the latest trends, what you love about the industry, and how you keep up with competitors. This will show that you're not just looking for any job, but that you're genuinely interested in contributing to the company’s success.
