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- Tasks: Lead a team to deliver top-notch customer service and drive sales in an outdoor retail environment.
- Company: Join a leading outdoor retail brand with a passion for adventure and teamwork.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and personal development opportunities.
- Why this job: Be part of a dynamic team that values your growth and love for the outdoors.
- Qualifications: Previous supervisory experience in retail and a passion for coaching and mentoring.
- Other info: Access to apprenticeships, gym discounts, and opportunities to make a positive impact.
The predicted salary is between 30000 - 42000 £ per year.
Supervisor – Blacks Outdoor Retail
Being part of the store’s Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilizing in‑store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role Objectives & KPIs
- Contribute to achieving or exceeding the store’s sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
Skills & Experience
- Previous supervisory or Team Leader experience in a fast‑paced Retail/Customer Facing environment.
- Passionate about retail & the outdoors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
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Supervisor - Bristol Blacks employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Bristol Blacks
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your previous supervisory experience and how it relates to the role.
✨Tip Number 3
Show off your passion for retail and the outdoors! During your interview, share specific examples of how you've driven sales or improved customer service in past roles. This will demonstrate that you’re not just looking for any job, but that you’re excited about this opportunity.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team dynamics or the store's goals. This shows that you’re engaged and ready to contribute to achieving those sales targets and KPIs.
We think you need these skills to ace Supervisor - Bristol Blacks
Some tips for your application 🫡
Show Your Passion for Retail: Let us see your enthusiasm for retail and the outdoors in your application. Share any relevant experiences that highlight your love for customer service and how you’ve contributed to a positive shopping experience.
Tailor Your CV: Make sure your CV is tailored to the Supervisor role. Highlight your previous supervisory or team leader experience, and don’t forget to mention any coaching or mentoring you've done. We want to see how you can lead our team!
Be Specific About Achievements: When filling out your application, be specific about your achievements. Use numbers where possible to demonstrate how you’ve exceeded sales targets or improved customer satisfaction. This helps us understand the impact you can make.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JD GROUP
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of excellent customer service. Be ready to discuss how you've handled complaints or inquiries in the past, and think about specific examples that showcase your ability to maintain high standards on the shop floor.
✨Show Off Your Supervisory Skills
Prepare to talk about your previous supervisory or team leader experience. Think of instances where you successfully coached or mentored staff, and be ready to explain how you can help new employees settle in and thrive in their roles.
✨Understand Sales Targets and KPIs
Familiarise yourself with common retail KPIs like Units, Conversion, ATV, and UPT. Be prepared to discuss how you would drive sales and exceed targets, perhaps by sharing strategies you've used in the past to analyse reports and improve product placement.
✨Demonstrate Your Passion for Retail and the Outdoors
Let your enthusiasm for retail and outdoor activities shine through during the interview. Share personal experiences that connect you to the brand and its values, as this will show your genuine interest in the role and the company.
