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For Companies At a Glance
- Tasks: Lead a team, ensure top-notch customer service, and drive sales in a vibrant retail environment.
- Company: Join JD Group, a leading retailer known for its trendy products and dynamic culture.
- Benefits: Enjoy a 25% discount, monthly bonuses, health plans, and access to personal development courses.
- Why this job: Be part of a supportive team, develop your skills, and make a real impact on customer experience.
- Qualifications: Previous supervisory experience in retail, strong communication skills, and a passion for trends are essential.
- Other info: Opportunities for apprenticeships and volunteering with the JD Foundation available.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail & hold a good understanding of the latest trends and our competitors
- Previous experience of coaching and mentoring individuals
- Strong communication skills
- Strong attention to detail & ability to maintain high standards on the shop floor
- Promote JD Group values to internal and external stakeholders
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Monthly discretionary bonus schemes
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Supervisor employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the latest retail trends and competitor strategies. This knowledge will not only help you in interviews but also demonstrate your passion for the industry, which is crucial for a supervisory role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. Being able to effectively address customer complaints and inquiries is key to excelling in this position.
✨Tip Number 3
Showcase your leadership abilities by discussing any previous experiences where you coached or mentored others. Highlighting these experiences can set you apart as a candidate who is ready to take on a supervisory role.
✨Tip Number 4
Prepare to discuss how you would maintain high visual merchandising standards. Think of examples from your past experience where you successfully implemented visual techniques that enhanced customer engagement.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory or team leader experience in a retail or customer-facing environment. Emphasise your ability to drive sales, maintain high standards, and train staff.
Craft a Strong Cover Letter: In your cover letter, express your passion for retail and understanding of current trends. Mention specific examples of how you've successfully managed teams or improved customer service in previous roles.
Highlight Key Skills: Clearly outline your strong communication skills, attention to detail, and ability to maintain high standards on the shop floor. These are crucial for the supervisor role and should be evident in your application.
Showcase Achievements: Include quantifiable achievements in your application, such as exceeding sales targets or improving customer satisfaction scores. This will demonstrate your capability to contribute to the store's objectives.
How to prepare for a job interview at JD GROUP
✨Showcase Your Customer Service Skills
As a supervisor, you'll need to demonstrate your ability to deliver excellent customer service. Prepare examples of how you've handled complaints or inquiries in the past, and be ready to discuss how you would ensure staff maintain high service standards.
✨Highlight Your Leadership Experience
Since the role involves supervising staff, it's crucial to showcase your previous supervisory or team leader experience. Share specific instances where you've coached or mentored individuals, and explain how you fostered a positive team environment.
✨Understand Sales Targets and KPIs
Familiarise yourself with sales targets and key performance indicators (KPIs) relevant to the retail sector. Be prepared to discuss how you would drive sales and exceed targets, using data and reports to inform your strategies.
✨Demonstrate Attention to Detail
The role requires maintaining high standards on the shop floor, so be ready to discuss how you ensure visual merchandising is up to par. Provide examples of how you've maintained stock accuracy and presented products attractively in previous roles.
