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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive sales.
- Company: Join JD Group, a leading retail brand known for its dynamic culture.
- Benefits: Enjoy 25% off products, monthly bonuses, and access to wellness services.
- Why this job: Be part of a vibrant team, develop your skills, and make a real impact.
- Qualifications: Previous supervisory experience in retail and strong communication skills required.
- Other info: Opportunities for personal development and volunteering available.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail & hold a good understanding of the latest trends and our competitors
- Previous experience of coaching and mentoring individuals
- Strong communication skills
- Strong attention to detail & ability to maintain high standards on the shop floor
- Promote JD Group values to internal and external stakeholders
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Monthly discretionary bonus schemes
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Supervisor employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the latest retail trends and competitors in the market. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. Being able to articulate your thoughts clearly will be crucial when discussing your approach to managing staff and customer interactions.
✨Tip Number 3
Showcase your leadership abilities by volunteering for roles that involve training or mentoring others. This experience will be invaluable, as it aligns directly with the responsibilities of a supervisor.
✨Tip Number 4
Prepare examples of how you've successfully driven sales or improved customer satisfaction in previous roles. Having specific instances ready will help you illustrate your capabilities and achievements during the interview process.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory or team leader experience in a retail environment. Emphasise your skills in customer service, staff training, and sales targets to align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail and understanding of current trends. Mention specific examples of how you've driven sales or improved customer service in past roles.
Highlight Relevant Skills: In your application, focus on your strong communication skills, attention to detail, and ability to maintain high standards on the shop floor. These are key attributes for the supervisor role.
Showcase Your Achievements: Include quantifiable achievements in your application, such as exceeding sales targets or improving customer satisfaction scores. This will demonstrate your capability to contribute to the store's objectives.
How to prepare for a job interview at JD GROUP
✨Showcase Your Customer Service Skills
As a supervisor, you'll need to deliver excellent customer service. Be prepared to discuss specific examples of how you've handled customer complaints or inquiries in the past. Highlight your ability to maintain high standards and ensure staff appearance aligns with company guidelines.
✨Demonstrate Leadership Experience
Since the role involves supervising staff, it's crucial to showcase your previous supervisory or team leader experience. Talk about how you've coached and mentored individuals, and provide examples of how you've driven sales targets through effective team management.
✨Understand Visual Merchandising
Familiarise yourself with visual merchandising techniques, as maintaining high standards on the shop floor is key. Be ready to discuss how you would use engaging visual techniques to enhance product presentation and drive sales.
✨Prepare for KPI Discussions
The interview may involve discussions around KPIs such as sales targets and Net Promoter Score. Brush up on these metrics and be prepared to explain how you would contribute to achieving or exceeding them in your role as a supervisor.
